Nhân Nguyễn Đắc Bảo

- Approach, find the new customers, and maintain relationships with clients in the food industry. - Provide detailed information about products, equipment, or technical solutions that meet customer needs. - Work with customers on pricing, contract terms, payment policies, and other conditions; monitor the signing process and debt collection. - Collaborate with the factory QA team to proceed the self-declaration of the new product. - Ensure that the products sold in the market comply regulations.

- Led the QC team and oversaw product quality in Vietnam by monitoring, inspecting, and proposing measures for the entire Supply Chain to correct and improve the company's final products and processes, ensuring customer satisfaction through established quality standards and compliance. - Ensured that new imported products complied with local regulations regarding raw materials and product information on packaging and leaflets. - Worked with the factory's QA team to understand product specifications in order to advise Marketing, Sales, and customers effectively. - Was responsible for customer complaints, analyzing them, and taking the necessary actions to respond to customers in a timely and satisfactory manner. - Reported quality complaints to the Global QA Director on a weekly basis.

- Was in charge of daily purchasing at the factory and managed the purchasing and material warehouse staff teams, overseeing an inventory worth up to US$17 million. - Conducted supplier research and evaluation, negotiated new contracts, and monitored contract performance. - Created and implemented new processes and guidelines to significantly reduce costs. - Established strong relationships with vendors, created inventory forecasts, and worked on profit maximization strategies.

- Developed and implemented an analysis of the manufacturing data from eight factories using Power BI to advise the board of general directors on improving product quality and optimizing manufacturing processes. - Trained and consulted internal stakeholders (export & domestic business, purchasing, supply chain) on product knowledge, standard systems, and manufacturing capacity. - Worked directly with suppliers of paint and passivation chemicals on specifications and warranties. - Conducted research and established standards, warranty policies, and quality procedures for the entire organization. - Coordinated with factories to achieve and maintain annual product certification licenses from SIRIM QAS (Malaysia), SNI (Indonesia), and TISI (Thailand) agencies and ISO/IEC 17025. - Resolved customer complaints in a timely and satisfactory manner after receiving them. - Contributed as a key quality user to the ERP-WMS project.