Balakrishna V

I am a seasoned SRE (Site Reliability Engineer) / Application Support Specialist with 10+ years of experience building, automating, and supporting mission-critical cloud and on-premises systems in the USA. My expertise bridges DevOps, Application Support, and SRE, with a proven track record in incident management, observability, and operational excellence across large-scale enterprise environments. 🔹 SRE & Application Support: Skilled in ensuring application uptime, reliability, and agile incident response. Experienced with SLA/SLO/SLI management, error budgets, chaos engineering, post-mortem culture, and continuous service improvement. Adept at supporting Unix, Linux, and Windows environments in both cloud and on-premises data centers. 🔹 Cloud & Automation: Proficient in AWS, Azure DevOps, Kubernetes, OpenShift, and Terraform for scalable infrastructure provisioning. Hands-on with automation tools including Python, Shell, PowerShell, and Ansible to minimize toil, optimize runbooks, and streamline deployments. 🔹 Observability & Monitoring: Expertise in Datadog, Grafana, Prometheus, and CI/CD toolchains, delivering end-to-end observability solutions for real-time issue detection, deep root cause analysis, and performance optimization. 🔹 Change Management & Production Stability: Experienced in ITIL-driven change management processes, supporting incident, problem, and change requests through tools like ServiceNow. Strong focus on production stability, compliance, and risk mitigation while enabling business agility. 🔹 Collaboration & Leadership: Known for cross-team collaboration, mentoring engineers, and continuously improving SRE best practices to achieve measurable service reliability and efficiency gains.

Exposure in SQL, UNIX,Linux, Autosys,Service Now, Jira and ITIL process Worked as a Scrum master for our project. Worked on Docker image creation for containerization.

Client 1: Coke One North America (CONA) Role: Production Support Engineer / SRE Duration: Oct 2021 – May 2022 Provided application support and site reliability engineering (SRE) for mission-critical systems, ensuring availability, performance, and reliability. Worked extensively with Mainframes and AutoSys for batch job scheduling, monitoring, and troubleshooting in production environments. Performed incident, problem, and change management using ServiceNow ITSM, ensuring timely resolution of tickets and compliance with change controls. Supported and monitored applications running on Linux, Unix, and Windows platforms, performing patching, upgrades, and system tuning. Collaborated with cross-functional teams to meet SLAs/KPIs, improve system uptime, and reduce incidents through proactive monitoring and automation. Client 2: American Family Insurance (AMFAM) Role: Deployment Automation Engineer / SRE Duration: June 2022 – Jan 2023 Designed, implemented, and managed automated deployment processes using Octopus Deploy for applications built on .NET, Java, and Node.js. Configured and maintained Octopus Deploy environments and deployment targets, ensuring smooth integration with existing infrastructure. Built deployment pipelines in Octopus Deploy to package, test, and deploy applications across multiple environments. Integrated Octopus Deploy with CI/CD tools such as Jenkins, TeamCity, and Azure DevOps, streamlining release and delivery workflows. Worked as part of the SRE and application support team, monitoring production systems, troubleshooting issues, and ensuring high availability. Provided production support for Mainframes and AutoSys, handling job scheduling, failures, and recovery to maintain business continuity.

Client: Honeywell Role: Application Support / SRE / Release Engineer Duration: Spetember 2020 to August 2021 Provided end-to-end application support for business-critical systems, ensuring availability, reliability, and performance across production and non-production environments. Supported and administered applications on Unix, Linux, and Windows platforms, performing troubleshooting, patching, upgrades, and performance tuning. Monitored application health using Log Analytics, dashboards, and custom monitoring scripts, enabling proactive detection and resolution of incidents. Handled incident, problem, and request management using ServiceNow ITSM, meeting SLA/KPI targets and reducing backlog. Managed and supported batch jobs and schedules with AutoSys, including job monitoring, troubleshooting failures, and coordinating recovery actions. Conducted root cause analysis (RCA) for recurring production issues, implemented fixes, and reduced incident recurrence rates. Assisted in change management processes, validating deployments, applying patches, and ensuring minimal downtime. Created and maintained Bash and shell scripts to automate operational tasks such as log rotation, health checks, and monitoring. Worked as an SRE, focusing on system uptime, incident response, MTTR improvement, and operational resilience. Contributed to release engineering by maintaining automated pipelines in Jenkins and Nexus, while ensuring stability during deployments.

Experience Summary Built and managed an application environment to operate at high availability across multiple Azure regions by leveraging Azure CDN, Traffic Manager, Active Directory, Storage Queues, App Services (Web Apps), Cognitive Services, Azure Search, Storage Blobs, Redis Cache, and SQL Database. Configured Azure Role-based Access Control (RBAC) to enforce least-privilege access and segregate duties within the engineering team. Created and integrated Log Analytics Workspace and enabled cluster add-ons, leveraging monitoring, logging, and alerting for improved observability. Strong hands-on experience in Linux, Unix, and Windows system administration, including troubleshooting, patching, and performance optimization in production environments. Worked extensively on AutoSys for batch job scheduling, administration, agent installation, and upgrades. Used ServiceNow ITSM for incident, problem, and request management, handling tickets and ensuring timely resolution. Supported Change Management processes, ensuring compliance, approvals, and smooth deployment of production changes. Actively tracked and followed KPIs/SLAs to maintain service reliability, system uptime, and operational efficiency. Worked as an SRE and Support Engineer, ensuring availability, performance, and security of critical business applications, while driving automation and process improvements

Information Technology