Balaji C R

• Managed a cross-functional team of data engineers, data scientists, and compliance specialists (30+ members across Europe and India) • Managed activities related to Demand forecasting, Sourcing & selections, onboarding, Employee engagement & Training and performance management • Coordinated between clinical researchers, IT architects, and regulatory teams to align requirements • Facilitated integration between data ingestion (engineering) and analytics (data science) streams, removing impediment and bottlenecks. • Risk Management: Identified risks in data migration and pipeline automation, implemented mitigation strategies • Stakeholder Management: Implemented transparent communication channels (weekly dashboards, Jira boards) for product management and technical teams • Governance and Compliance Integration – Ensured by Embedding regulatory checkpoints into sprint planning • Agile Framework adoption: Introduce SAFe (Scaled Agile Framework), Initiated Scrum-of-Scrums for large programs. Trained teams on Agile ceremonies (Planning, stand-ups, sprint reviews, retrospectives) • Ensured dependencies between squads are resolved through Agile Release Trains • Metrics & Continuous Improvement - Track Agile KPIs (velocity, lead time, defect rate). Used dashboards (Power BI, Jira) for reporting • Established metrics dashboards at scaled level (Flow metrics, velocity, business value delivered, Customer satisfaction) to track ART performance, achieving a 20% improvement in predictability index • Designed and delivered, Customer satisfaction) to track ART performance, achieving a 20% improvement in predictability index implemented a comprehensive Agile maturity model to systematically evaluate and track team progress, providing actionable insights for improvement. Achieved 15-18% uplift in agile maturity across digital initiatives

• Facilitated PI Planning sessions under SAFe, ensuring alignment across development, QA, and compliance teams • Managed risks using ROAM framework, categorizing regulatory, technical, and operational risks for visibility and ownership • Facilitate vendor coordination for software development, infrastructure support, and managed services. • Tracked project KPIs (budget, timeline, quality metrics) and reported progress to senior leadership • Successfully migrated legacy applications to Azure cloud, improving scalability and reducing costs by 20% • Coached team members and Product Owners on backlog refinement and prioritization, improving sprint predictability by 20%. • Systematically resolved critical ART blockers including compliance review delays, legacy dependencies, and vendor API readiness to introduce synthetic test data. • Designed and implemented quality frameworks aligned with ISO, CMMI, GxP and regulatory standards, ensuring consistent delivery and audit readiness

• Led digital transformation projects including core banking modernization, mobile banking enhancements, and API integration • Collaborated with stakeholders across IT, compliance, and business units to capture requirements and prioritize deliverables • Led end-to-end KYC transformation initiative, enhancing legacy customer onboarding systems to meet updated regulatory compliance requirements

• Led multiple IT initiatives in Retail domain including POS modernization, mobile ordering app enhancements, and loyalty program integration for US leading retail stores. • Facilitated PI Planning sessions under SAFe, ensuring alignment across development, Product management, Technology team, operations, and business stakeholders. Successfully delivered the MVP

• Part of consulting teams to address diverse customer needs, including the design and implementation of a metrics framework for a leading banking client to improve performance tracking and governance. • Developed and delivered a comprehensive risk management process as part of a consulting engagement with a major banking client, strengthening compliance and operational resilience. • Developed and implemented a comprehensive metrics framework for a key banking client, enabling transparent performance tracking, improved governance, and data-driven decision-making across critical IT programs • Conducted enterprise-wide maturity assessments across Banking, Retail, Pharma, Insurance and Healthcare clients. • Training Delivered targeted enablement sessions for teams and delivery teams to uplift QA practices.

• Led the QA team, ensuring functionality, performance, and compliance • Oversaw end-to-end verification of the project, maintaining adherence to established processes and quality standards across all deliverable • Implemented structured testing practices to validate both system processes and product integrity, reducing defect leakage and improving release confidence