Bailey M.

At VetTech Australia, I oversee the operations and growth of the business, with a clear focus on ensuring clinics receive the best possible experience when working with us. Customer service and servicing are at the core of what we do, and I make sure that reliability, professionalism and support are delivered at every step. I work across sales, operations and partnerships to provide clinics with solutions that are practical, forward-thinking and backed by strong service. From ultrasound and monitoring through to infusion and lighting, our goal is to make the process simple, supportive and tailored to each practice. As a key member of VetTech since its inception, I’ve helped shape the company into a trusted partner for veterinary clinics across Australia, recognised not just for our equipment, but for the level of service and support we provide.

As a Recruitment Consultant with Protech Group, I specialised in sourcing, screening and placing candidates across a variety of roles. My responsibilities included building relationships with clients and candidates, coordinating the end-to-end recruitment process, and ensuring placements aligned with both business needs and career goals. This role strengthened my skills in communication, stakeholder management and problem-solving, which continue to support my work in business development and operations today.

At VetQuip I worked in customer service while also overseeing the service department. My role included managing day-to-day customer enquiries, coordinating task allocation for the service team, and maintaining the servicing schedule system to ensure timely and efficient support for clinics. This experience gave me a strong foundation in customer care, operational coordination, and the importance of reliable servicing in the veterinary industry.

As Crew Chief I oversaw the crew training team, making sure new staff were onboarded effectively and existing team members maintained high service standards. I was also responsible for allocating tasks during shifts, supporting smooth operations, and ensuring a strong focus on customer service. This role built the foundation for my skills in leadership, coordination, and customer experience that I’ve carried into my career since.