Bahaa Muamar

- Plan and execute projects effectively. - Directly coordinate with teams and stakeholders. - Manage all project phases from initiation to closure. - Oversee project delivery, scope, schedule, and budget. - Collaborate with top management and stakeholders. - Prepare and deliver detailed project reports. - Provide insights and lead next steps based on findings. - Define scope, objectives, timelines, budgets, and resources. - Develop work plans and actionable next steps. - Monitor and ensure progress across all activities. - Guarantee operational objectives, deadlines, and deliverables are met. - Identify and mitigate risks to keep tasks on schedule. - Collaborate with licensees to ensure alignment of their projects with the main standards, objectives, and strategies.

Here, I led comprehensive market research encompassing research planning, expectation setting along with activities monitoring to identify, map and maximize new opportunities. This included coordinating full cycle project implementation encompassing data gathering, project status reporting along with third party partners and vendors monitoring in ensuring on time and on budget completion. Besides advising clients on online research best practices, survey design and sampling methodology, I also worked closely with the sales, pricing and operations management teams to ensure swift resolution of client issues and escalations. Other than that, I strengthened relationships with clients and key accounts as well as delivered high level of services at all times to ensured repeat business and future referrals while providing support in developing proposals, delivering client pitches as well as negotiating commercial terms to secure new businesses. Lastly, I kept abreast with the company’s product portfolio in supporting products and services expansion.

I was recruited to lead a team in executing an array of research and analytics projects for various clients encompassing tracking studies, online research, F2F, B2B, CLT “F2F or Online”, CATI, CATI B2B, CAPI, mystery shopper, calling & store audits along with in-depth interviews, in-home visits, focus and mini focus groups as well as shop along. This involved overseeing strategic planning, goal setting, budget development and monitoring, workload management, resource planning and utilization, performance monitoring and improvement, quality control along with global standards and procedures adoption. Apart from conducting client acquisition and engagements along with relationships management activities, I also delivered advisory services to clients to identify investment opportunities in maximizing the returns. In addition to that, I … - Led the formulation of project pricing, development fieldwork methodology as well as reporting of project status. - Identified and maximize new business opportunities, negotiated and closed deals as well as implemented cost savings and workflow improvement initiatives. - Performed field team members recruitment and qualification while instilling a strong service-oriented culture within the operations team. Lastly, I rendered coaching and upskilling while establishing career progression and people development framework for local units.

During this short tenure, I supervised the team in conducting full cycle qualitative fieldwork activities covering staff recruitment and scheduling, budgeting and cost control, moderators and translators briefing along with transportation coordination.

I started my career as a Media Monitoring Executive tasked to perform a variety of functions including monitoring of media advertising frequency along with auditing of data and delivery time. Besides that, I also gather and generate reports while carrying out client servicing activities towards delivering excellent customer experience.