Bader Al-Balwiy

• Successfully implementing new systems, including ticketing and reservation, within a tight three-month timeline, directing the implementation of various operational systems like ITS, planning, and scheduling to enhance operational efficiency. • Led the implementation of Enterprise Resource Planning (ERP) systems encompassing HR, finance, and procurement functions, managing the deployment of IT Service Management (ITSM) processes and tools, including service desk solutions. • Managing continuous IT service delivery by monitoring SLAs and IT systems performance to ensure reliability and efficiency, and leading IT organizational development and integrating customer-focused operations functions to improve service delivery. • Fostering relationships with business unit heads and suppliers and offering consultative support to stakeholders on technology and business requirements, ensuring alignment with organizational objectives to maximize procurement outcomes and foster collaboration, directing, guiding, and evaluating team professionals, empowering them to make informed business decisions. • Conducting risk analyses to assess the desirability and benefits of IT initiatives, and providing consultative advice to stakeholders on business and systems requirements for new technology implementations. • Implementing revenue management tools and Customer Relationship Management (CRM) systems, including chatbot tools to enhance customer support services, demonstrating efficiency in aligning the technology strategy with business objectives. • Promoting best practices in IT management and operations to achieve excellence and drive organizational success, identifying opportunities for process improvements, and implementing strategies to enhance service delivery and operational efficiency. • Spearheading the adoption of cutting-edge technologies, including microservices architectures and business intelligence tools, to strengthen organizational capabilities.

• Spearheaded the successful deployment of WAN and LAN infrastructure across key depots in East and West Riyadh, significantly enhanced network connectivity and operational efficiency, ensured robust and reliable network connectivity, and managed supplier relationships to optimize procurement processes and enhance the company’s position in negotiations. • Provided consultative guidance to stakeholders to define business and systems requirements for new technology and operations implementations, evaluated the IT team, offered leadership and support to foster a high-performing environment, identified and recruited critical senior talent for the department, empowering team members by delegating authority and encouraging decision-making. • Conducted comprehensive risk analysis to evaluate the desirability and benefits of proposed IT initiatives and investments, provided adequate technical support to all users, addressed issues promptly and effectively. • Led and supervised the implementation of two state-of-the-art redundancy data centers utilizing container modules, and managed the establishment of an extensive outdoor Wi-Fi network for bus parking areas, deploying over 60 access points per site. •Executed and aligned technology strategy with business strategy, effectively communicating the IT vision and mission to direct reports, directed, guided, and evaluated team professionals, identifying and recruiting critical senior talent for the department. •Directed the implementation of Oracle ERP systems encompassing HR, Finance, and Procurement modules, optimizing organizational processes and data management, and strengthened relationships with business unit heads to deliver solutions centered on business needs. •Supervised the successful deployment of IBM Maximo for asset management and the integration of Maximo with Oracle Procurement, while also managing the rollout of IT Service Management (ITSM) tools and processes to improve service delivery and operational support.

• Spearheaded the successful deployment of WAN and LAN infrastructure across key depots in East and West Riyadh, significantly enhanced network connectivity and operational efficiency, ensured robust and reliable network connectivity, and managed supplier relationships to optimize procurement processes and enhance the company’s position in negotiations. • Provided consultative guidance to stakeholders to define business and systems requirements for new technology and operations implementations, evaluated the IT team, offered leadership and support to foster a high-performing environment, identified and recruited critical senior talent for the department, empowering team members by delegating authority and encouraging decision-making. • Conducted comprehensive risk analysis to evaluate the desirability and benefits of proposed IT initiatives and investments, provided adequate technical support to all users, addressed issues promptly and effectively. • Led and supervised the implementation of two state-of-the-art redundancy data centers utilizing container modules, and managed the establishment of an extensive outdoor Wi-Fi network for bus parking areas, deploying over 60 access points per site. •Executed and aligned technology strategy with business strategy, effectively communicating the IT vision and mission to direct reports, directed, guided, and evaluated team professionals, identifying and recruiting critical senior talent for the department. •Directed the implementation of Oracle ERP systems encompassing HR, Finance, and Procurement modules, optimizing organizational processes and data management, and strengthened relationships with business unit heads to deliver solutions centered on business needs. •Supervised the successful deployment of IBM Maximo for asset management and the integration of Maximo with Oracle Procurement, while also managing the rollout of IT Service Management (ITSM) tools and processes to improve service delivery and operational support.

• Spearheaded the implementation of advanced technologies, including Oracle CX Cloud CRM and data warehouse solutions, to enhance customer relationship management and business intelligence capabilities, and conceptualized and executed comprehensive backup solutions. • Executed a comprehensive bus tracking system for a fleet of 3,100 vehicles, enhancing fleet management and operational efficiency, Redefined Oracle VM and Microsoft Hyper-V environments, respectively, including the execution of multiple hosts and nodes, and migration of key systems. • Developed, executed, and ensured compliance with ISO/IEC 20000-1 management system standards, meeting legal and organizational requirements, assisted in the automation and improvement of IT service management processes. • Created the infrastructure and system architecture for online booking and kiosks, and implemented the SADAD payments service in 2014, and developed a new data center in 2009, including civil and component work, to balance and avoid redundancy with dual links. • Supervised compliance with ISO/IEC 20000-1 standards and facilitated major contract negotiations and assessments, including Oracle Enterprise Agreements and Microsoft agreements, ensuring alignment with organizational and legal requirements. • Led the enhancement of integration models through SOA and microservices architectures, defined logical architecture to enable IT as a Service (ITaaS), optimized organizational infrastructure, and managed extensive business transformation initiatives and the automation of shared services, driving significant improvements in operational efficiency and service delivery. • Directed the development of new data centers, redesign of VM environments, and implementation of critical systems such as bus tracking and e-services infrastructure, ensuring high performance and reliability across the IT landscape.