B Shyam Rohan
IT Service Desk Manager @ Fujitsu
About
Service Desk Operations Leader focused on delivering high-quality IT support, driving SLA performance, and building high-performing teams. I align service desk operations with business goals while continuously improving service quality and user experience.I am passionate about leveraging automation to simplify support operations, reduce manual effort, and improve efficiency. Skilled in VBA Automation, UNIX Shell, Azure, GCP, .NET, C#, SQL, Python, and Advanced MS Excel, enabling data-driven and automation-led service improvements.
India
Chennai
Information Technology & Services
Microsoft Azure, C#, Cloud Computing, Adobe Photoshop, Adobe Illustrator, After Effects, CorelDRAW, Corel Photopaint, Corel VideoStudio, Corel Designer, WordPress, C++, .NET Framework
Experience
IT Service Desk Manager
Fujitsu
Chennai
System Analyst ( SD operations Manager)
Hexaware Technologies
Chennai
• Lead daily service desk operations supporting global users • Manage incident, service request, problem, and escalation processes • Drive SLA / KPI performance and service quality improvements • Lead, mentor, and develop service desk analysts and L2 Team. • Coordinate with infrastructure, application, and vendor teams • Implement process improvements and automation initiatives • Handle major incident management and business communications • Prepare operational reports and present performance metrics to leadership • Ensure compliance with security, audit, and governance standards
Sr. Software Engineer (SD Operations Manager)
Hexaware Technologies
United Kingdom
Software Engineer ( Ops and QA Lead )
Hexaware Technologies
Chennai
Associate Software Engineer ( Cloud Support Analyst )
Hexaware Technologies
Technical Support Engineer
Cognizant
India
B Shyam Rohan's Contact Information
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