Azlan Ismail

• Managed end-to-end supply chain operations, ensuring contract manufacturing performance met on-time delivery and fill rate targets. • Coordinated prerequisite requirements for contract manufacturing, including inventory management and loading plans. • Fostered stakeholder relationships with internal and external service providers to ensure smooth execution of logistics processes.

• Transportation Strategy & Cost Optimization: Lead transportation planning and forecasting across APAC, negotiating with Westport/Northport/freight forwarders and implementing strategies that reduce lead times by 20% while delivering double-digit annual cost savings. • Performance Management & Analytics: Develop and maintain vendor performance dashboards that track KPIs such as on-time delivery, claims, and cost variances, resulting in a 15% improvement in forwarder performance. • End-to-End Supply Chain Leadership: Oversee operational performance and cost efficiency for imports and exports across Southeast Asia, ensuring KPIs such as On-Time Delivery (OTD) are consistently achieved through proactive planning and process optimization. • People Development & Leadership: Build and lead high-performing teams by driving a growth-oriented culture, focusing on recruitment, development, succession planning, and capability building to strengthen current and future business readiness. • Stakeholder Engagement & Crisis Resolution: Manage cross-functional collaboration across markets, aligning strategies with procurement, finance, and operations while ensuring compliance with customs and trade regulations; effectively lead crisis response and represent logistics in key operational forums.

• Logistics Operations Oversight: Directed end-to-end logistics functions including transportation, warehousing, and last-mile distribution for IKEA Malaysia retail operations, ensuring smooth and cost-efficient goods flow. • Cost Reduction & Contract Negotiation: Negotiated and managed freight contracts that reduced logistics costs by 12% over two years while upholding high service-level standards. • Team Leadership & Process Improvement: Led and developed a team of logistics professionals, driving continuous improvement initiatives and embedding lean practices that enhanced operational efficiency. • Market Entry & Expansion Support: Supported new store builds and market expansions by designing and optimizing logistics flows, enabling seamless entry into new markets. • Performance Optimization & Strategic Alignment: Streamlined logistics processes to align with business strategies, contributing to improved delivery reliability and stronger customer satisfaction.

• Logistics Operations Foundation: Gained hands-on experience in transportation, warehousing, and data entry, ensuring accurate documentation and smooth daily goods flow across retail operations. • Procurement & Supplier Management: Supported supplier contracting and procurement activities, contributing to stronger vendor relationships and cost-effective purchasing decisions. • Cross-Border Trade Expertise: Built knowledge in managing international trade flows, customs documentation, and compliance requirements, supporting efficient import and export operations. • Operational Planning & Efficiency: Assisted in planning and coordinating logistics processes, achieving consistent improvements in delivery performance, cost control, and service reliability. • Stakeholder Engagement & Collaboration: Worked closely with cross-functional teams and external partners to strengthen supply chain coordination, enhancing alignment with business goals.