Abdulaziz ALZaben

Managing Retail demands and solutions

Managing Mokafaa Program. Play integral role in development of loyalty program and loyalty offering. Increase operational efficiency by formulating loyalty structure and monitoring loyalty resources. Offering earn and burn of loyalty points through establishment of loyalty partnership network. Improve overall productivity by generating maximum revenue. Devise clear strategies to administer existing loyalty program. Deliver effective services to enhance engagement activities by orchestrating joint loyalty/products campaigns. Achieve key objectives by defining and maintaining loyalty KPIs. Drive sales and enhance customer experience by activating omni-channel communication. Improve redemption experience by introducing in-store redemption capability through mobile number. Maximize reliability by structuring and building loyalty team.

Enhanced customer experience via development of customer loyalty programs. Evaluated overall performance by monitoring customer segmentation and conducting behavioral analysis. Attracted potential customers by successfully formulating robust models. Oversaw various activities by building loyalty reports, dashboards, and KPIs, executing partnership plans, and measuring loyalty impact on revenue, growth, retention, customer satisfaction, and customer lifetime value (CLV).

Enabled businesses to track potential clients within sales funnel via B2B Customer relationship management and sales support. Owned control over end-to-end development, implementation, and management of stc Enterprise loyalty programs. Orchestrated campaigns for customer acquisition, engagement, and retention. Accomplished complex business objectives by setting KPI and metrics for loyalty programs and measure performance. Drove informed decision-making in creating loyalty reports, dashboards, and data marts. Ensured compliance with corporate guidelines while design, evaluating, and updating loyalty policies and procedures. Determined loyalty impact on revenue, growth, retention, customer satisfaction, and customer lifetime value (CLV). Accelerated business processes by formulating enterprise loyalty data mart.

Served as system owner for financial systems on Oracle Hyperion and SAS platforms for budget planning, strategic finance, financial planning, data relationship management, balanced scorecards, costing, and profitability. Analyzed business operations, workflow development, SLAs, data sourcing and integration with CRM, ERP, Billing, GL, and other sources. Eliminated potential inaccuracies by updating and migrating system, as well as administering server processes.

Converting business goals into a technical vision by applying detail-oriented mindset. Providing competitive advantage via demand management between IT application and CRM . Meeting rapidly changing business requirements while translating business needs to application owners. Delivering technology solutions by creating business requirements, documents, arranging campaigns, developing bundles, testing customer offering, and maintaining SLAs.

Leveraged expertise in software development and software requirement specifications (SRS) writing. Collaborated with international technology leaders for effective research and development and technology transfer. Served pivotal role in project management, joint development, and radar signal analysis and simulations.