Bankole-oke Abdul Azeez

BVN Desk Officer – Customer Service Unit • Handle BVN modification and update requests in accordance with CBN and NIBSS guidelines. • Manage and resolve BVN-related queries from financial institutions and customers with accuracy and confidentiality. • Validate customer data and ensure seamless updates across the central BVN database. • Collaborate with technical and support teams to troubleshoot and resolve escalations efficiently. • Prepare and maintain daily reports to track modifications, complaints, and resolution timelines. • Ensure compliance with data privacy and security standards during all BVN operations. • Contribute to the continuous improvement of workflow processes to enhance customer satisfaction and operational efficiency.

Engage financial institutions on POS downtime and send broadcast updates. Effect changes to merchant details and confirm NIP transaction status. Advise banks and customers on NIP, POS, and BVN-related issues. Engage billers for e-bills reversal and reactivate disabled terminals.

Adopted the ETL approach in analyzing datasets using Excel, SQL, Power BI, and Tableau. Delivered insights that increased business performance by 50%. Collaborated with stakeholders to identify patterns and trends enhancing business understanding. Prepared visual dashboards and provided timely insights for decision-making.

Assisted in daily operations and coordinated project tasks effectively. Optimized processes to meet organizational goals and ensure client satisfaction. Supported meetings and documentation, preparing reports and presentations.

Analyzed sports data using Excel, Power BI, and SQL for insightful football analysis. Created visually engaging dashboards for televised presentations. Transformed complex player statistics into engaging, easy-to-understand content.