Ayush Bose

Manage the end-to-end onboarding process of enterprise clients onto the Cashfree payment gateway. Coordinate with internal teams (Sales, Tech, Customer Support) and client stakeholders to facilitate seamless integration. Conduct requirement analysis and ensure adherence to technical and compliance standards. Provide training and support to enterprise clients during the onboarding phase. Monitor and resolve any onboarding issues to ensure timely go-live. Maintain excellent client relationships, acting as a point of contact during the joining phase. Prepare and present progress reports and documentation related to enterprise onboarding. Identify process improvements to enhance the onboarding experience and reduce turnaround time.

• Managed the complete sales lifecycle, from lead generation to contract signing, ensuring a seamless process. • Negotiated Merchant Discount Rates (MDR) to enhance profitability while keeping a competitive market stance. • Analyzed transaction success rates and checkout drop-off data, providing merchants with actionable insights for retention.

As an Inside Sales Executive at PhonePe, I specialized in utilizing data-driven insights to optimize outreach strategies. My role involved connecting businesses with their ideal prospects through cold emailing, LinkedIn outreach, and outbound calling. I thrived on achieving measurable results and enhancing outreach effectiveness, contributing to the company's growth in the competitive fintech landscape.

• Managed inbound and outbound sales calls for innovative tech products, enhancing customer engagement. • Developed personalized solution mapping strategies to meet client needs effectively. • Consistently exceeded quarterly revenue targets by 15–20% through strategic up-selling initiatives.