Aysia K.

• Top 10 Finalist for Operations Team of the Year (2017-2018) • 30% inventory liability reduction in 6 months • Region’s highest seasonal employee retention • 50% production accuracy improvement in 1 year • Supported production and stability during multiple management changes • Steered process improvements surrounding scheduling, inventory, job processing, and account management • Increased client satisfaction as evidenced by account retention and consistently excellent survey results • Contributed to beta testing company-wide operations management platform and field-use software

• Produced and carried out field training programs (including manuals and training agendas) for the 2015 Senior & Spring Photography programs • Created and executed “Lead Photographer” and “Train-the-Trainer” Programs • Updated Action Sports and Group Photography Manuals • Influenced the inception of product development procedures and quality assurance protocol • Lead photography teams in-studio and on-location • Assisted in equipment inventory, testing, and studio updates Recognition: 1st Place Indoor Casual Senior Portrait & 2nd Place Outdoor Casual Senior Portrait (2014)

• Photographer for territory school sports photography program; assist in training while photographing school action at sporting events and team/individual portraits. • Travel to primary and secondary schools in Hillsborough, Hernando, Pasco, Pinellas, Polk counties photographing individual and group yearbook portraits, as well as school day candids. • Manage images, payments and data on shoots. Coordinate with photography team and school staff to ensure best possible experience for students and staff. Recognition: Regional "Best of the Best" Portrait in Fall 2011 & 2012

• Prepared materials and schedules for training courses • Assisted in new hire training sessions, evaluation, and coaching • Participated in present-employee development and cross-training • Many trainees have continued to excel within the organization • Loyalty Program Sales & Customer Service Specialist • United Kingdom Reservation & Sales Specialist

• Conducted interviews with residents and staff for abbreviated BIMS, PHQ 9, and CAM assessments. • Observed care and discharge planning for pediatric, long-term, and short-term residents. • Assisted in patient file maintenance and facilitation of interdepartmental & inter-agency communication regarding patient care. • Familiarity with agency, government and Minimum Data Set reporting procedures.

• Participated in daily supervision, mentorship, and conflict resolution for teenagers referred to the continued education program via the Department of Juvenile Justice. • Attended treatment meetings, intake assessments, legal proceedings, conferences with students, teachers, agency staff, and Department of Juvenile Justice liaisons. • Planned and executed group counseling sessions focused on Moral Reasoning and skills specific to girls ages 13-18. • Updated and executed case file organization system in preparation for corporate agency quality assurance review.

Training Champion/Bartender • Selected as location’s first “Training Champion” to collaborate with corporate on improving and implementing front-of-house employee training programs • Performed “classroom-style” and hands-on training for new and existing employees • Excellent “Secret Shopper” evaluations for front-of-house team during tenure • Bartending & Special Event Hosting: conduct inventory, maintain stock, create drink specials and upsale promotions to drive revenue and participate in any other facility services needed. • Highest individual sales shift- $3000.00 plus. Recognition: Employee of the Month - November 2008, January 2009

Counseling & Human Services