Ayse Nihan Ozlu

• Coordinated material planning to meet customer demand, ensuring high service levels and OTIF compliance. • Monitored and enforced supplier performance metrics, including on-time delivery, cost efficiency, inventory optimization, and quality targets. • Managed logistics for domestic and international shipments, including customs documentation and coordination with freight carriers. • Acted as point of contact for customer inquiries, resolving order discrepancies, returns, and claims. • Maintained ERP data for customer orders, inventory, and shipment tracking. • Led the full P2P process from RFQs and vendor selection to PO management, shipment tracking, invoice reconciliation, and warranty resolution. • Maintained accurate project procurement plans and cost data to support financial reporting and material budget forecasting. • Supported supplier development and evaluation, including onboarding, performance review, and compliance with technical and quality standards. • Collaborated with cross-functional teams to validate engineering specs, align with requisition requirements, and ensure supplier deliverables met scope of work. • Played a lead role in SAP implementation for logistics optimization and subcontractor integration, including system design, training, and continuous improvement tracking. • Contributed to cost savings and lead time reduction through Lean practices and supplier consolidation strategies. • Worked in compliance with IATF 16949:2016 standards, supporting documentation and process controls, and actively participating in internal audits and corrective actions.

• Directed forecasting, capacity planning, and raw material alignment for full product lifecycle, contributing to improved service levels and reduced slow-moving stock. • Managed supplier interactions to ensure timely order fulfillment and alignment with project lead times. • Conducted root cause analysis for procurement-related delays and supported QA on resolution of non-conforming goods. • Developed planning dashboards and KPI reports in Excel and Power BI to support business decisions across teams.

• Managed order fulfillment processes for medical equipment, coordinating between Sales, Engineering, and Warehousing to ensure customer satisfaction. • Maintained compliance with international logistics and material documentation for inbound and outbound flows. • Supported warranty resolution and inventory tracking for high-value technical goods.