Ayman Younes

• Co-plan and implement the overall sales, and support strategies of Local business partners. • Handling new partnership agreements with international carriers and building a strong relationship to make Orange their local provider in Egypt. • Regularly evaluating the performance of the existing business partners in promoting Orange solutions (Connectivity and ICT solutions) in a quarterly business Review. • Monitor and understand the competition and local business partners behavior towards the market along with monitoring the market dynamics. • Manage a team of Account Executives to support Local business partners and end user accounts, ensure that they are performing their roles and responsibilities and review the achievement and quality of their performance. • Manage the accounts on a P&L basis to effectively ensure Orange and accounts profitability. • Manage and handle with care all customers complaints in addition to pre and after sale services. • Manage financial operations between Orange and the local business partners: incentive, payments, co-financing payments, and other due amounts to and from the business partners. • Issue a monthly report about distribution (achievements, issues, and actions). • Boost the sales and make sure that Business Partners are effectively promoting Orange solutions (Connectivity and ICT solutions). • Continuously present in the different Regions to insure close monitoring & control over the remote teams as well as insuring that work plans, strategies are implemented in a timely manner & with high efficiency. • Interview and select direct reports to handle the selected Business Partners and validate hiring decisions for the department. • Provide coaching and request needed technical\commercial training on Orange solutions (Connectivity and ICT solutions) for direct reports\ Local Partners.

• Development of complex multi-component business solutions within the Technology and/or ISP industries. • Thorough understanding of the underlying technologies and economics of the Internet. • Develop sales within the list/market segment, promoting new solutions & new products to the related customers and develop a trustworthy relationship with customers,. • Achieve the sales objectives. • Ensure profitability on commercial offers presented. • Quote & negotiate prices, credit terms and prepare contracts. • Seek proactively and probe for potential growth, potential threats, business opportunities, objectives and articulate a business plan for each account to ensure long term business relationship and high customer’s satisfaction. Accordingly. . • Act as initial key contact with customer to develop, cultivate, and establish productive, collaborative relationships with customer decision-makers. • Identify the needs to the customers initiating possible strategic partnership projects with Orange’s corporate customers to ensure long-term alliance through a win-win settlement. • Provide efficient on the job coaching to newly hired AMs to assure proper transmission of Orange’s AMs market Image. • Act as an escalation point for the customers complaints and communicate with internal departments in order to solve the customers issue and achieve maximum customer satisfaction

-Prospect and contact new or existing corporate clients for the company for mutual business cooperation and to increase market share. -Manage existing customers in terms of requests, collection, financial problems and technical problems. -Maintain customer relationships with existing customers and increase company market share through making new sales deals. -Enroll new corporate clients to the company database by offering all kinds of IT solutions as VPN, ADSL, VOIP, web and email hosting and also all kinds of information connectivity. -Deliver the company proposals to the customers and get to know the decision makers and to increase the customer base. -Follow up with the current and new corporate accounts, with follow up visits and renewal contracts to achieve target. -Monitor payment and collections of all the clients. -Participate in developing and increasing corporate accounts main objectives to enhance selling and maintaining account management. -Participate in creating and developing corporate accounts database. -Follow up with the existing customers, to make sure that they are satisfied from LINKdotNET service. -Prepare sales reports and submit them which would include all of the following. -Follow the updates of competitors movements, activities and their marketing campaigns. -Gain knowledge of new products offered by the company, their benefits and the competitors comparison to introduce the company products in a suitable & presentable way.

-Quality: To maintain average Team Quality of not less than 95% team. To be measured from QA system. -Applying all professional ways and providing different alternatives to satisfy customer, and own the fix in case of cross functional issues. -Ensure applying accurate and relevant transactions on systems and applications in all received contacts -setting objectives and determining what actions should be taken to accomplish them -Assigning tasks, allocating resources, and coordinating work activities to achieve maximum resources utilization. -measuring work performance and taking action to ensure desired results -Arousing team’s enthusiasm to work hard and directing their efforts to achieve goals. -To conduct a documented monthly team meeting to discuss progress, updates, share experience, cascade all needed info to the teams -Positive communication & Display high spirit among peers, management & team, all stake holders. To be measured by Management Observation & feedback. -Follow up on the escalated customers issue due to any delay in a certain process of support -Multitask ability: The ability to handle many tasks at the same time (supervisory tasks + projects, etc.)

-Respond to incoming telephone Mobinil Wi-Fi project and inquiries and appropriately forward customer inquiries requiring special assistance or escalation. -Handling and Solving Wi-Fi Customers Technical Complaints including problems related to the connectivity using Wi-Fi devices like laptops, mobile phones (BlackBerry , Android system and MAC systems ) and Apple devices to get Outmost Customer Satisfaction. -Handling the Triple-play complaints(IP phone,TV over IP and high speed internet) -Maximize up-sale and cross-sale at every Opportunity. -Build a long-Term Relationship with the Customer. -Positively contribute in up selling of products & Value Added Services to maximize company revenue. -Acting as a team leader (distributing tasks for team member and lead the shift’s responsibilities).

-Respond to incoming telephone ADSL and Billing inquiries and appropriately forward customer inquiries requiring special assistance or escalation. -Handling and Solving ADSL Customer Technical Complaints to utmost Customer Satisfaction. -Maximize up-sale and cross-sale at every Opportunity. -Build a long-Term Relationship with the Customer. -Positively contribute in up selling of products & Value Added Services to maximize company revenue

medical rep.(CNS) line

2015 - 2017

Feb-2014 to Dec-2014