ayon kumar

* Execute business design services and consulting solutions for customer transformation related business problems * Understand customer experience (CX) transformation requirements through: * Current state (AS-IS) assessment based on stakeholder interviews and survey responses * Secondary research to identify industry trends, best practices and benchmarks * Analyze captured data points and develop insights to design future state (TO-BE) strategy, work plans, roadmaps and recommendations

* Manage and orchestrate end-to-end RFP/RFI/RFQ responses and bid management activities for all Customer Relationship Management (CRM) focused opportunities across Australia, New Zealand, Singapore and associated geos * Manage initiatives on lead generation for CRM opportunities through stakeholder and customer meetings * Coordination between sales and delivery teams to ensure Win Theme identification, Value Proposition design and solution fulfillment * Solution design and functional fitment of client requirements with product capabilities * Create proposals, POVs & POCs to drive client meetings, orals discussions, product demos etc. articulating solution features and business cases on Dynamics 365

* Worked on a Marketing and Sales project, which involved identifying opportunities to increase sales of the premium category Scotch and Whisky through trade channels with banquets * Channel Development by forging collaborative partnerships through volume discount models * Identified leads for qualification and conversion to opportunities and sales orders

* Presales advisory consultation and implementation services for partners and customers on Dynamics 365 CRM, focusing on functional solution design and integration with other Microsoft commercial products * Contribute towards design of support programs like Advanced Support for Partners to evangelize adoption of cloud solution like Dynamics 365 CRM, PowerApps and Power BI * Contribute towards CSS strategic initiatives like designing the Customer Technical Journey across Start, Grow and Optimize phases to increase partner adoption of Dynamics 365 products * Plan and execute end to end webinars on Dynamics 365 stack for wider adoption in Europe & Middle East * Collaborating on a day-to-day basis with Microsoft Partners Network (CSPs, ISVs, SIs etc.) to assist them in their GTM activities and help communicate the Dynamics 365 value proposition

* Roles and Responsibilities * Developed web application to facilitate Product Serialization for a major Life Science Company * Comprehended compliance standards and gathered requirements through Client Calls * Prepared wireframes, presentations and project deliverables for onsite stakeholders * Managed project metric data for Quality Control and Process Audits * Provided Knowledge Transfer to Testing Team comprising of 3 members * Awards * Star Performer of the Month (2010): Recognition from client for timely submission of deliverables with zero defects for a project module

Activities and Societies: Volunteered for the Annual Fest (Regalia) Organizing Committee

I completed my PGDM from TAPMI-Manipal specializing in Marketing Management with minors in Systems. Apart from studies I worked as the Convenor of the Literary and Media Committee of TAPMI which was responsible for the Social Media Marketing of the various institute events like Disha (HR Conclave), BrandScan (Market Research Event), Atharva (Inter B-School fest) etc on multiple social channels. We also organize the intra-college fest (Inceptum) and manage the bi-monthly institute e-magazine "Pratibimb". My responsibilities included managing a team of 30 members along with the financial budget and operations for the committee. I had to liaison with the institute management to ensure smooth functioning of the committee. Activities and Societies: Convenor of Literary and Media Committee at TAPMI

Activities and Societies: Member of Student Council