ayman essmat

* Ensure change procedures are in place that meets the business needs. * Ensuring the Change Management Practice is compliant with the Change Management Process * Coordinate Change Advisory Board (CAB) activities, including meetings to ensure change indicators are present and prepared for change review, including approval or rejection of all changes. * Drive reduction of unscheduled and unapproved changes. * Ensure statistical data is maintained and reported to management, team and client as required. * Identify and act on opportunities to improve existing processes and procedures, implementing changes as appropriate * Ensure changes are accurately assessed for impact, cost, benefit and risk. * Ensure changes are scheduled, approved and have business justifications.

Deliver IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, and information perspectives of providing business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, architecture and design, planning, implementation, and support

Information Management Services Directorate Supporting South Eastern Sydney Local Health District, Illawarra Shoalhaven Local Health District and Sydney Children’s Hospital Randwick

* Develop and perform ITSM and governance process maturity assessment. * Perform process gap analysis seeking for improvement opportunities. * Develop service improvement strategy that enabled the Government’s approach of shared service providing. * Develop End to End commercialised shared service model. * Develop Change Management Strategy and approach.

Design and implementation of ICT service management solutions, including associated processes and integrations. Developing ICT documents and templates including, ITIL processes, procedures.

Develop IT Services Management (ITSM) processes, Portfolio Management and Project Management approach includes all aspects of best practices and methods. from case study to operation through analysis, design, planning, implementation, automation and support.

* Apply a structured change management approach and methodology. * Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change. * Identify potential risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns. * Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner. * Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. * Support the execution of plans by employee-facing managers and business leaders. * Act as active and visible coach to executives leaders who are change sponsors. * Create and manage measurement systems to track adoption, utilization and proficiency of individual changes. * Identify resistance and performance gaps, and work to develop and implement corrective actions

Deliver IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, and information perspectives of providing business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, architecture and design, planning, implementation, and support and ITIL Instructor