Ayman Alnajjar

Building the next chapter of Jahez

• Led the Travel squad in building the Webook flights and hotels products from the ground up, overseeing all stages including discovery, planning, development, technical assessments, and go to market. • Spearheaded the creation of both flights and hotels product strategies, aligning it with Webook’s overall product roadmap, and ensuring it supported the company’s broader vision. • Managed the company’s new ventures, exploring external integrations, partnering with aggregators, driving experimentation, and innovative product initiatives, such as restaurant reservations.

• Led a complex +6 months project to migrate Chalets product and merge it into the hotel product, overseeing strategy, process, operations, and technical feasibility. This initiative resulted in a 100% increase in monthly booking volume without any marketing efforts. • Took responsibility of the analytics aspect of the hotel product, defining key events and tracking metrics to optimize product performance and enhance decision-making processes. • Managed the experimentation aspect of the hotel product, boosting the customer conversion rate by 10% through cumulative beta trials and A/B product testing, which informed strategic product iterations.

• Product Strategy Development: Developed and executed a comprehensive product strategy for Chalets+, aligning offerings with market demands and customer preferences, resulting in an annual GBV increase of +4 million. • Market Research & Analysis: Conducted extensive market research to identify trends, competitor strategies, and customer needs, leading to the successful launch of +20 new chalet features. • Cross-Functional Collaboration: Collaborated with marketing, sales, and customer service teams to ensure cohesive messaging and optimal user experience, increasing customer satisfaction by 20%. • Roadmap Prioritization: Established and prioritized the product roadmap based on customer feedback, business value, and strategic goals, resulting in a 30% increase in user engagement. • Feature Development Oversight: Led the development and enhancement of product features, coordinating with design and development teams to deliver high-quality solutions on time. • Performance Metrics Monitoring: Defined and tracked KPIs to assess product performance and inform future enhancements, achieving a 15% increase in conversion rates.

• Timely Release Management: Delivered 95% of product releases on time by effectively coordinating schedules with product leaders, UX designers, and development teams. • Stakeholder Engagement: Collaborated with stakeholders, including customers, marketing, and development teams, to gather requirements and validate product concepts. • Backlog Management: Prioritized and managed the product backlog, ensuring that user stories and tasks were well-defined and aligned with business objectives. • Sprint Planning & Review: Led sprint planning and review meetings, facilitating discussions to ensure alignment and effective prioritization of tasks. • Market Research & Analysis: Conducted market research and competitive analysis to identify trends and opportunities, informing product strategy. • Performance Tracking: Monitored product metrics, using data analytics to inform future development and prioritization.

• Led development of WhatsApp chatbot automation, streamlining 20% of customer support processes. • Managed sales activities on WhatsApp, contributing to 10% of company revenue. • Supervised the operations of +200 agents, ensuring KPIs were consistently met. • Achieved industry standards on key metrics like CSAT and first contact resolution.

• Mapped & Documented Processes: Analyzed, documented, and mapped over 50 business processes to identify areas for improvement, resulting in a 20% increase in process efficiency. • Gathered Requirements: Collaborated with over 30 stakeholders across departments to gather and define business requirements, ensuring 95% alignment with organizational objectives. • Analyzed Data & Produced Reports: Analyzed data from 5+ systems, providing actionable insights that reduced operational inefficiencies by 15%. • Optimized Processes: Designed and implemented process improvements that increased operational efficiency by 25%, saving the company $250K annually. • Provided Training & Support: Trained 50+ team members on new processes and tools, achieving a 90% satisfaction rate in post-training surveys. • Promoted Continuous Improvement: Conducted regular reviews of processes, implementing changes to improve overall business operations. • Conducted Gap Analysis: Identified gaps in 8 core business processes and recommended solutions to close operational inefficiencies.

Jadarah is an intensive 5-months talent accelerator program founded by the Middle East's leading technology-powered travel and tourism company; Seera Group, in partnership with Google, Amazon, Twitter, Amadeus and Udacity. The program is designed as a stepping stone for young professionals to maximize their career prospects in the regional business and technology landscape.

- Built the program plan and developed the training packages. - Carried out interviews with potential candidates. - Executed the program plan in the form of intensive 5 weeks workshops focusing on engineering and entrepreneurship subjects. - Supervised the track final projects within a period of 2 weeks to utilize the provided theory & practical material.

- Conducted a market research to study competitors status and identify potential customers. - Prompted and assisted the strategic entry plan to Mecca market. - Supervised the sales activities and contracts. - Supported the enrollment and training for our merchants in the city.

- Drew the initial plan for the conference along with topics of the discussion sessions. - Built workshops identities along with bringing relevant speakers. - Attracted and signed memorandums of understanding with consulting companies to provide their services for the event targeted audience. - Supervised the operation team during the days of the event.

Topics covered during the training: •Basics of embedded systems. •Prototyping. •Microcontrollers programming. •3D designing •PCB designing

- Organized the incubator events and boot-camps. - Supported the potential startup and helping conceptualizing their next steps. - Translation and documentation work.