ELİF AYÇA MERT

Managing partner operations and contributing to operational efficiency through cross-functional coordination.

Key Responsibilities • Managed daily import and export operations between Türkiye and France / Belgium in an intermodal road transport structure. • Coordinated with international branches and agents in French to organize shipments and ensure smooth operational flow. • Arranged cargo pickups, transit follow-up, and warehouse arrivals, ensuring timely movement of shipments. • Monitored export and transit customs documentation including ATR, EX-1, and T1 processes. • Managed and verified commercial documents such as invoices and shipping paperwork between agents and internal teams. • Coordinated with customer service, planning teams, and transport representatives to ensure accurate information flow. • Followed up on shipment arrivals, transit closure (T1), and final delivery operations through overseas agents. • Monitored agent performance and reported operational updates to management.

Key Responsibilities • Managed daily import and export operations between Türkiye and France in an intermodal road transport structure. • Coordinated with international branches and agents in French to organize shipments and ensure smooth operational flow. • Arranged cargo pickups, transit follow-up, and warehouse arrivals, ensuring timely movement of shipments. • Monitored export and transit customs documentation including ATR, EX-1, and T1 processes. • Managed and verified commercial documents such as invoices and shipping paperwork between agents and internal teams. • Coordinated with customer service, planning teams, and transport representatives to ensure accurate information flow. • Followed up on shipment arrivals, transit closure (T1), and final delivery operations through overseas agents. • Monitored agent performance and reported operational updates to management.

Key Responsibilities • Organized and coordinated end-to-end B2B business trips between France and Turkey • Designed structured 1-week wholesale sourcing programs for international clients • Identified and shortlisted Turkish manufacturers and wholesalers (furniture, textiles, fabrics, home products, etc.) • Managed full travel logistics: flight bookings, hotel reservations, transfers and drivers • Prepared detailed supplier lists and daily visit schedules • Delivered company presentations and supported commercial meetings • Provided French–Turkish interpretation support during negotiations • Handled office operations and administrative coordination • Supported senior management as Executive Assistant, ensuring smooth workflow and communication • Contributed to client relationship management and international business development

Key Responsibilities • Delivered personalized customer service and styling advice to enhance the shopping experience. • Achieved daily and monthly sales targets through effective product recommendations and upselling. • Managed POS transactions, invoicing, and accurate cash handling. • Increased average basket size by suggesting complementary products and outfit combinations. • Maintained store organization and visual merchandising standards. • Built strong customer relationships through clear communication and attentive service. • Collaborated with team members to ensure smooth store operations.

Key Responsibilities • Assisted customers in product selection to ensure a positive shopping experience. • Provided styling advice and helped customers create coordinated outfit combinations. • Achieved sales goals through upselling and effective product recommendations. • Supported visual merchandising and maintained store organization. • Ensured high levels of customer satisfaction through strong communication. • Worked collaboratively with the team to maintain efficient store operations.

Erasmus

Honor Student