Aya Z.

• Manage company operations by implementing systems that support real workflows • Lead digital transformation initiatives focused on process clarity and execution • Implement and configure HR Management Systems aligned with organizational structure and policies • Design and implement Order-to-Remittance (OTR) system to streamline order flow, billing, and reconciliation • Translate business needs into system requirements and practical solutions • Coordinate with stakeholders to manage system rollout and adoption • Support teams during transition to ensure systems are used correctly and consistently • Reduce manual work and operational friction through system integration • Use Replit to rapidly build, test, and iterate on operational solutions

• Managed and monitored KPIs for 30+ remote talents spread across Egypt, Lebanon, Jordan, and India, ensuring timely project completion and adherence to operational standards. • Supervised daily tasks and oversaw the completion of large-scale projects, assigning responsibilities based on each team member’s skill set. • Collaborated with HR to recruit and onboard new team members, scaling the department according to workload demands.

• Managed strategic partnerships with Aramex, SMSA, DHL, SPL, and 53+ local shipping companies across Saudi Arabia • Negotiated pricing and commercial terms with shipping partners, resulting in lower shipping costs and improved margins. • Built Competitive analysis and live dashboards to track aging and performance, enabling C-level leadership to make faster, data-backed decisions. • Owned shipping partner accounts end-to-end, including performance follow-ups, issue resolution, and commercial discussions. • Produced market-driven battle cards for the marketing team, translating competitive insights into clear positioning and sales support material. • Onboarded 20+ shipping companies as direct integrators and 4+ shipping companies as aggregators on the OTO platform.

• Onboarded new team members, ensuring a smooth transition into day-to-day operations. • Set up clients invoices on Stripe, maintaining accurate billing and financial records for seamless transaction processing. • Assisted HR with recruitment • Developed KPI frameworks and tracking sheets to monitor performance

• Configured clients accounts promptly and consistently met all deadlines. • Created comprehensive reports using Looker and Salesforce. • Developed training materials on the onboarding process using Confluence and Miro. • Created interactive googlesheets to facilitate the configuration process.