Ayat Shabash

Network Quality Director @ Libyana Mobile Phone

About

Monitoring GSM/UMTS/LTE Network Quality & Capacity

Country

City

Libya

Industry

Telecommunications

Skill

UMTS, Telecommunications, Key Performance Indicators, BSS, 2G, GSM, WCDMA, LTE, Computer Network Operations, RF, VAS, Wireless Networking, Wireless, Core Network, RAN, MapInfo, Network Design, GPRS, 3G, TCP/IP

Experience

Network Quality Director

Libyana Mobile Phone

2014-4 - Present · 12 yrs 6 mos

Tripoli Libya

Manage the respective units of Customer Experience, Network Performance, Service Performance, and KPIs Monitoring GSM/UMTS/LTE Network Quality & Capacity Ensures that the network quality follows the strategic direction of Libyana. Develops full reporting methods and communication across all departments to ensure that quality aspects and knowledge is shared with all network levels and regions. Reports to the C-level on requested performance reports. Interacts on a management level with all vendors to report the performance of systems installed. Monitor and analyze network performance and configuration to ensure KPI’s/KQIs are in conformance with targets. To establish a list of requirements for performance and reporting systems. To prepare KPIs agreement for a managed service contract

Network Quality Acting Director

Libyana Mobile Phone

2014-4 - 2017-9 · 3 yrs 6 mos

Tripoli Libya

Manage the respective units of Customer Experience, Network Performance, Service Performance and KPIs Monitoring GSM/UMTS/LTE Network Quality & Capacity Ensures that the network quality follows strategic direction of Libyana. Develops full reporting methods and communication across all departments to ensure that quality aspects and knowledge is shared with all network levels and regions. Reports to the C-level on requested performance reports. Interacts on a management level with all vendors to report performance of systems installed. Monitor and analyze network performance and configuration to ensure KPI’s/KQIs are in conformance with targets. To establish list of requirements for performance and reporting systems. To prepare KPIs agreement for managed service contract

KPI administrator and coordinator unit manager

Libyana Mobile Phone

2008-9 - 2017-8 · 9 yrs

Libya

1-Bundles and follows top KPI values to ensure timely reports and collects data from NMS. 2-Maintains an active list of counter that need to be monitored. 3-Create and review all KPI reported by Network Quality . 4-Defined standard KPI measurements for all Libyana Vendors

Network performance Acting unit manager and In charge of Customer experience unit manage

Libyana Mobile Phone

2013-11 - 2014-4 · 6 mos

Tripoli

Classified Libyana coverage to cities with different classes . Manage to define customer satisfaction factor based on performance . Manage to correlate with customer complains. Prepare report by using MAPINFO.