AYAN CHATTERJEE

 Driving SBI’s Payment Business through 1600 Branches, 6 Modules, 34 Regional Offices, which covers the vast geography Eastern India (From Andaman to Sikkim).  Product includes Point of Sale, Bharat QR, UPI, Payment Getway & Other Digital channel.  Reporting into Deputy General Manager (Alternate Channel & Payments) and Asst. General Manager (MAB) of State Bank of India, Bengal Circle.  Map markets / segments to target profile in order to identify untapped resources / new opportunities.  Responsible for sourcing of large retail & corporate Merchant along with Govt Businesses independently.  Responsible for Terminal wise profitability through acquiring & payment gateway.  Achieve high percentage of customer satisfaction and retention, dispute resolution.  Handling a team of 70 Sales & Relationship executives for retail sourcing.  Maintaining close interaction with regulators, bank fraud & cyber crime department of Kolkata Police.  Responsible for Training of PO’s, Clerks.  Vendor Management: Prizm, ATOS-World line. Team Management. Supervisor. Business Development. Revenue. Volume.

 Processing of Merchant Proposal forms & Card Applications received from channels.  Hold targets on approval rates and other quality parameters (DSA False promises, Misinformation cases, SE Frauds etc).  Ensure all Sales processes implemented are at par with 100% of Bank’s Credit Norms.  Coordination of Merchant Service Team for Installation EDC Machines within stipulated TAT.  Coordination with the Branches for linking of Current A/C with EDC Terminals.  Close interaction with local Risk / Fraud Control Unit /Application Fulfillment unit to sort out Quality related & Process related issues.  Quality Checking of all Merchant proposal forms & Card applications as per the Credit & Risk Policy.