Ayan Basak

Generate, review, and issue accurate invoices to ensure timely and precise billing. Investigate and resolve billing discrepancies to maintain financial accuracy. Identify and implement process improvements to enhance billing efficiency and reduce errors. Conduct monthly billing audits to verify accuracy, compliance, and financial integrity. Coordinate with finance and sales teams to streamline billing operations and resolve client concerns. Monitor outstanding invoices and follow up on overdue payments to support cash flow management. Provide billing support and respond to client inquiries to enhance customer experience and satisfaction.

Doing customer account reconciliation based on product. Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations. Supervised processes to eliminate weak points or bottlenecks in business operations. Developed strong working relationships with cross-functional teams for seamless collaboration on projects. Developed production techniques and production processes to meet customer and organizational needs. Provided exceptional customer service when interacting with clients or vendors during process execution tasks. Validation & posting of debit note & credit note in system via workflow. Reconciling daily, monthly and yearly transactions Handled high volumes of incoming work requests professionally while maintaining excellent organization. Meticulously maintained records documenting every step of the process for future reference or training purposes. Preparation of SOP, provide training to new joiners. Collaborated with team members for enhanced process efficiency and productivity. Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes. Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.

Maintaining day by day books of account. Prepare Billing, Invoicing, E-Invoicing, E-Way Bill. Payment follows with debtors. Sale & Purchase Entry, Payment receipt, Cheque receiving entry, Bank reconciliation. Prepare Inventory related entries of Receipt of Goods, Sale of Goods. Maintaining Inventory. Control Inward/outward and Physical stock. Quarterly ledger confirmation with vendors. Maintain proper record keeping and bookkeeping.

Resolve customer’s account related queries. Analyse and resolve delivery and replacement related queries along with refund, cashback issues. Provide pre order service. Prepare a performance report for team members.

Book rooms as per requirements of the customer. Provide post sale service. Analyse client’s requirements. Pitch for new sale. Prepare a performance report for team members.