Ayah Awni Faouri

Teach English language and messy art to Kg 1 and 2 (nursery and reception) classes. Messy Art: Plan and deliver art lessons using educational strategies associated with artistic expression. Set learning objectives focused on creativity, visual self-expression, aesthetic appreciation and an enjoyment of art as a subject. English: Design lesson plans and activities that guide children through the subject. Professional Training: Environmental Psychology Workshop • Lead activities that enable students to cultivate self-reflection, emotional awareness and empathy. • Support pupils’ social development process by modelling and encouraging positive behaviours. • Implement interventions for pupils exhibiting poor behaviours, leading to overall improvements. • Introduced interactive lessons to maximise engagement, interaction and motivation. • Support students with special educational needs, achieving successful outcomes. • Regularly communicate with parents / guardians to update on child progress. • Produced an anti-bullying / bullying awareness programme that reduced incidents of bullying.

• administra=ve support to help In op=mising workflows and enhancing produc=vity to consistently meet and sales targets. • Coordinated sales mee=ngs and maintained me=culous records of discussions, and follow-up tasks. • Played a pivotal role in the development and execu=on of sales strategies, including the crea=on of compelling sales presenta=ons and proposal. • Collaborated closely with other sales representa=ves to iden=fy key opportuni=es and address challenges, • Provided outstanding customer service to clients, resolving inquiries and issues promptly.

Delivered HR services as part of the school team, working to advance organisational objectives. Supported recruitment processes, produced job descriptions and providing advice on HR policies and processes. • Built strong relationships with all cross-school departments, encouraging engagement with HR. • Designed and implemented a new strategy for staff recruitment, achieving process efficiencies and resulting in reduced time and resource costs. • Created an internship programme, increasing resource planning certainty, reducing staff turnover and overhead costs, and offering fresh development opportunities for potential applicants. • Led a project to digitise records: converted existing physical records and introduced an IT system for new records, streamlining workflows and tightening data management practices.

Represented the hotel as one of the first points of contacts for guests, by telephone and in person. Provided a range of guest services: made reservations, organised check-ins and check-outs, dealt with payments, etc. Managed questions and issues professionally and proposed resolutions. Delivered outstanding customer service, promoting the brand and securing customer retention. Implemented training to facilitate easier departmental rotations, enhancing staff morale. Tracked guest satisfaction surveys, analysed the data, modelled trends and produced actionable insights for management to devise targeted development plans. Appointed as liaison for VIP and returning (repeat business) customers, obtaining recognition for excellent work within the team.

Completed training to conduct all required quality assurance checks for food and beverages. Devised promotional activities for the coffee shop business, boosting sales and brand awareness. Maintained compliance with health and safety standards. Collaborated with colleagues to organise a private function for Savoy Management.