Ayah Abdelbaki

From Zero-to-One to AI-Scale: Founded the APEX organization from scratch, initially driving a comprehensive Quality Transformation to stabilize the platform. Currently spearheading Trust with AI Innovation, evolving the organization’s focus toward AI-Native Reliability—leveraging LLM agents for self-healing infrastructure and automated Root Cause Analysis. • Strategic Executive Partnership: Partner directly with the CTO and VP of Engineering to drive Company-Wide Planning and horizontal roadmaps. I lead high-stakes, cross-functional initiatives that align technical investments with business goals, ensuring scalable execution across the entire organization. • Developer Productivity & Enablement: Championed a "Platform-as-a-Product" mindset for Innovative Shared Services (Test Data, Observability, Chaos). Enabled product teams to own quality autonomously, significantly reducing CI/CD friction and accelerating delivery velocity through centralized, scalable tooling.

 Senior Manager, Software Engineering; responsible for:  Hiring, coaching, and retaining talented engineers for the MS Mixed Reality Platform and Inner loop engineering team (7 FTEs and 4 Contractors)  Managed platform and engineering productivity teams responsible for a broad set of infrastructure services and tools enabling several hundred developers to check-in code, run tests, and launch Windows Mixed Reality worldwide. As well as release support for all the Mixed reality org as well as cross integration with the greater Windows org.  Established feature priorities and roadmap to improve daily efficiency of developers as well as horizontal shared services across Mixed Reality in Redmond as well as remote locations.  Leveraged tooling and data pipelines to gather and report on developer satisfaction as well as performance telemetry and Business run spend.  Managed special projects focused on team deliverables as well as constant cross team collaboration and  Collaborated with peer managers to establish best practices and reports for team commitments, feature debt, and customer issues.  Collaborated effectively across multiple teams and orgs to support their engineering needs in a horizontal approach for a more holistic and maintainable approach.  Implemented a strong agile sprint methodology that is data driven using Dashboard to track team effort and to analyze for retrospectives.

 Hiring, coaching, and retaining talented engineers for the Tableau BT Shared engineering services team (7 FTEs and 2 Contractors)  Manage objectives, priorities, tradeoffs, risks and performance management for all reporting staff.  Assign ownership and ensure engineering has adequate resources to meet the requirements  Collaborated with Solution Architects to ensure technology decisions are aligned with our vision, security and performance considerations  Communicate, status, risks to schedules and offer mitigation strategies across delivery teams.  Collaborated effectively across multiple teams and orgs to support their engineering needs in a horizontal approach.

Technical Lead of Enterprise Applications Automation team (EATS) within Salesforce BizTech org responsible for : * Develop Tableau Internal Production Monitoring & Alerting tools that is the first line of defense for supporting Selling Tableau as well monitoring internal sync jobs . *Architecting , Developing and scaling the Test Automation SDK used to support various Testing environments & different feature teams . *Provide live test automation support in our biweekly agile deployments * Develop Internal testing/ performance tools that are used by QA , Dev , TPM , Admin & Triage teams to support selling Salesforce / Tableau from the business technology organization.

Technical Lead of Enterprise Applications Automation team (EATS) within Salesforce BizTech org responsible for : * Develop Tableau Internal Production Monitoring & Alerting tools that is the first line of defense for supporting Selling Tableau as well monitoring internal sync jobs . *Developing , growing and maintaining the Automation Framework and infrastructure used to support various Testing environments & different feature teams . * Developed Automated Tests using Python and Selenium to provide nightly coverage for the supported development Teams on different environments like Salesforce ,Web services & Rest APIs & now Mentoring QAEs on how to use the FW & write their own automated tests * Develop new Automation FW to help develop existing manual regression test cases used to provide validation for biweekly deployment. *Provide live test automation support in our biweekly agile deployments * Develop Internal testing/ performance tools that are used by QA , Dev , TPM , Admin & Triage teams to support selling Tableau from the Operations org.

Technical Lead of Enterprise Applications Automation team (EATS) responsible for : * Develop Tableau Internal Production Monitoring & Alerting tools that is the first line of defense for supporting Selling Tableau as well monitoring internal sync jobs . *Developing , growing and maintaining the Automation Framework and infrastructure used to support various Testing environments & different feature teams . * Developed Automated Tests using Python and Selenium to provide nightly coverage for the supported development Teams on different environments like Salesforce ,Web services & Rest APIs & now Mentoring QAEs on how to use the FW & write their own automated tests * Develop new Automation FW to help develop existing manual regression test cases used to provide validation for biweekly deployment. *Provide live test automation support in our biweekly agile deployments * Develop Internal testing/ performance tools that are used by QA , Dev , TPM , Admin & Triage teams to support selling Tableau from the Operations org.

A part of Enterprise Automation Testing Suite team responsible for : * Develop Tableau Internal Monitor using Python/Django for Live Monitoring & Alerting Tableau Internal Systems *Developing , growing and maintaining the Test Framework and infrastructure used to support various Testing environments . * Develop new Automated Tests using Python and Selenium to provide nightly coverage for the supported development Teams on different environments like Salesforce ,Web services & Rest APIs. * Automate existing manual regression test cases used to provide validation for biweekly deployment. *Provide live test automation support in our very agile deployments ( biweekly & eCabs)

 A part of the Windows Compatibility tools team that is responsible for developing, supporting and maintaining Test planning, execution and reporting tools for Devices, Windows Apps and Windows phone Compatibility testing which is leveraged by over 60 engineers to perform their testing during the development of the Windows 8.1 and Windows 10 Operating Systems.  Partaken in the development and support of various tools such as :  Test Pass System: MVC Web Service used to create test templates (aka Test Pass) and create instances from these templates (aka Schedules) to start testing.  Scheduler: Windows form Click once application used to run the actual test matrix created by the users defined in their test instances (aka Schedules).  ATMS: Web service acts as the backbone of all tools as it is the main back end tool to communicate with the Database via entity frame work.  DC Gatherer: Web Service used to automatically collect all Devices’, drivers’, operating systems’ and machines’ information and save them in logs.  Gatherer Processor: Web Services that processors the logs created by DC Gatherer and automatically saves them in a de-normalized database.  Dynamic Reporting: Silverlight Web Portal used to display the reporting results dynamically.  Database: Redesigning and optimizing the SQL server databases and SSIS jobs. * Lead Developer for all tool sets' work items (From January 2015) * A part of the support team for the live tools .

 Software Developer in Testing. Crius Solution is a software company based in the Middle East specialized in developing Web and ERP Solutions.  Job responsibilities  Develop/ execute .NET C# based testing automation using MS Visual studio testing tools including[unit, load and performance tests]  Responsible for continuous integration tools which integrates with TFS build to automatically run test cases with every build and mark the build quality  Conduct User experience and acceptance testing to make sure all software satisfy the customer expectations and requirements.  Manage the release quality and plan. Communicate release risks to customers  Technical Support for customer questions and problems that rises during the use of the developed solutions  Example Projects  Banoota.com  Inoutfurniture.com Main Project : o Banoota.com is a female portal targeting Middle East girls, it introduces various types of useful information to girls from articles and news to cooking recipes and outing suggestions. The website was develop in ASP.net o Main Job responsibilities : • User experience testing to make sure all the portal components are user friendly • Developing test plans/scenarios to verify the portal release. • Managing the release quality process to ensure agility and maintain quality

 A part of the technical team responsible for developing the Data Exchange System that integrate with all the banks to get and update the clients’ credit information. It also integrate with the governmental organizations to get all the identification information for the users.  Job responsibilities  Automate the Structural testing process of the Monthly data submission received from customers after years of manual testing mythologies.  Developing and executing test case and test plans that ensure the data quality and integrity of the system.  Test cases includes :  C# & SQL Server Test automation for the data work flow and to ensure the consistency of the data.  User experience(UI) usability and stability  Provide automation training to Data Quality department members.  Provide data quality training and consulting services to others in the organization & members.  Engagement with customers and a part of the support team  Example of Projects :  National ID Matching Process to provide a National ID for subject.  CBE Data Cleansing Process for Names & Gender  Cairo International Bank website using Asp.net

o E-Arabia, is integrated Online Advertising Network in the Arab World & the Middle East. The company developed a marketplace solution for exchanging online ads between advertisers and publisher. The platform developed using .Net C# and C++. o Job responsibilities * Develop/ execute .Net C# based testing automation using MS Visual studio testing tools including[unit, UI automation, load and performance tests] * Develop performance testing tools using .Net C# to simulate the expected load on the system * User experience testing to make sure all the portal components are user friendly * Developing test plans/cases to verify the release. * Managing the release quality process to ensure agility while maintaining quality

Internship as SQL Database developer

Graduate with a grade of “Very Good” with Honors and grade “Excellent “in Graduation Project. Top 3 of my Class.