Andy Chow

Engineering Director @ Airwallex

Country

United States

City

San Francisco

Industry

Financial Services

Skill

Communication, Back-End Web Development, Computer Science, Software Design, Machine Learning, Natural Language Processing (NLP), AI Software Development, Infrastructure as code (IaC), DevOps, Artificial Intelligence (AI), Platform as a Service (PAAS), Infrastructure as a Service (IaaS), Product Engineering, Global Economy, Software Architecture, IT Strategy, Object-Oriented Programming (OOP), Cloud Computing, Amazon Web Services (AWS), Distributed Systems

Experience

Engineering Director

Airwallex

2021-12 - Present · 4 yrs 10 mos

San Francisco Bay Area

+ Led a 50+ member team across Infrastructure, Tech Platform, and AI Platform, driving a 4x increase in development velocity. + Built Airwallex’s first AI platform with GPT-4 & LangChain, automating 30% of support tickets and cutting response times. + Saved $6M in cloud costs through FinOps strategies and optimized GCP infrastructure. Standardized engineering governance with DORA metrics, slashing MTTR from 4 days to 3.5 hours and MTTD from months to 5 hours. + Boosted system reliability from 99.8% to 99.99% by driving Cloud Native and Kubernetes-based resilience. + Managed a $42M+ tech budget, ensuring compliance with GDPR, PCI-DSS, SOC1, SOC2, and DORA.

Engineering Lead, ML

Airwallex

2021-4 - 2021-12 · 9 mos

San Francisco Bay Area

Software Engineer

Databricks

2019-12 - 2021-4 · 1 yr 5 mos

San Francisco Bay Area

Software Development Engineer

Amazon Lab126

2018-6 - 2019-12 · 1 yr 7 mos

Sunnyvale, California

Software Development Engineer

Amazon

2017-4 - 2019-12 · 2 yrs 9 mos

Seattle, Washington

I work in Alexa Machine Learning Platform as a tech lead for a team of 6+ engineers. We own a series of services that provide raw data for machine learning services.

Software Development Engineer

Amazon Web Services (AWS)

2013-9 - 2017-4 · 3 yrs 8 mos

Seattle, WA

Inventor of chow tools. Worked on various levels and types of projects on an AWS service team. Design and built some useful feature for customers and internal users. Eventually started taking a more senior role in the team; led and advised other engineers on design and implementation.