Awais Masood

Working as Senior Cloud Engineer within Omantel cloud environment as a managed service provider. -Manage and Maintain Private Cloud Infrastructure consisting of OpenStack NFVI platform containing docker & container. -Perform advanced troubleshooting and root cause analysis on NFVi (Network Function Virtualization Infrastructure) issues. -Lead the resolution of complex incidents, problems, and change requests related to cloud and NFVi platforms. -Provide technical support for Huawei Cloud products (Esight, Fusionsphere, VNFM, NFVO, E9000H,Fusioncluster platforms). -Interface with R&D and product teams to escalate critical bugs and drive long-term solutions. -Plan, design, and optimize NFVi cloud architectures based on customer requirements. -Deliver expert-level technical guidance and mentoring to L1 & front office engineers. -Support customer acceptance, deployment, and migration activities for NFVi and multiple VNF solutions. -Develop and maintain automation scripts/tools for monitoring, healing and automation by provisioning cloud resources. -Review HLD,LLD and Network topology to provide improvements. -Participate in service improvement initiatives, including capacity planning and performance tuning. -Document solutions, technical procedures, and knowledge articles for internal and customer use. -Ensure compliance with SLA/KPI targets for incident handling and service availability. -Conduct periodic audits and health checks on NFVi environments and recommend optimizations. -Collaborate with presales and project teams for solution validation, POCs, and technical proposals. -Stay updated with industry trends (e.g., ETSI NFV, Kubernetes, OpenStack advancements). -Manage Linux-based servers (RHEL & euler OS). -Responsible for incident and change management.

Worked as Red Hat OpenStack Platform 13 (NFVi) Consultant within STC cloud environment as a managed service provider. -Managing multiple vendor onboarding of VNF's on mix-and-match cloud like Ericson, Cisco, Huawei and Juniper. -Plan a strategy to adapt IaC and DevOps methodologies to a Telco Cloud Environment. -Configuration management through Ansible Tower & ELK stack for log analysis. -Misc tools: GitLab, NFVO, VNFM and eSight. -Support the delivery of multiple Cloud projects, ensuring they are executed according to established timelines, budgets, and quality standards. -Input and review of application and architectural design decisions, project scope, timelines, and budgets are properly documented and approved as per tentative plan. -Administration, configuration support and patching of the STC Telco Cloud NFVi infrastructure, including 2nd line support of the data centre hardware, include Dell & Huawei servers as well as the virtualization Layer with relevant upgrades and backups. -Cloud Storage Management (CEPH). -Internal audit of machines, servers and data centers implemented as per HLD and LLD. -Perform project service delivery to deliver solutions, e.g Kubernetes clusters, web servers using bash. -Develop and implement cloud security policies and best practices for the removal of vulnerabilities. -Plan a strategy to adapt IaC and DevOps methodologies to a Telco Cloud Environment. -Review HLD and LLD and provide suggestions as per design.

-Responsible for end-to-end readiness of NFVI Infrastructure layer which mainly includes Hardware & Software level expansions of Compute Resources within STC cloud network. -Performing Integration of NFVI & FusionStorage. -Performing software & firmware upgrades on both live & non-live networks. -Preparation of Low-Level Design documents for Storage & Compute expansions -Responsible for handover of Project transfer of Engineering to Maintenance and operations. -Managing remote resources for project delivery at multiple sites in parallel. -Conduct meetings with the solution team for the proposal of new expansions. -Managing operation daily tasks on Esight, Fusionsphere, VNFM, NFVO, E9000H, Fusioncluster platforms.

-Cloud information technology support including rectification and troubleshooting multiple Huawei servers and networks issue remotely within SLA -Support customer's technical queries, issues, system configuration, and maintenance by managing the Huawei icare system 24/7 via email or phone -Hand on experience with Huawei intelligent Servers (E9000 chassis, Rack servers),Fusion Sphere, Esight and Huawei cloud Oceanstor storage by providing solutions to customers -Excellent communication with Service Desk, More than 9 countries customers handling, Huawei internal team -Implementation of Huawei server and storage products including enterprise storage devices, storage solutions (business continuity, disaster recovery, data migration, etc.), cloud storage, rack servers, blade servers, high density servers and related storage/server network management software -Doing and performing network project technical design & plan, hardware supervision, commissioning, acceptance tests -Operation and Maintenance weekly team meeting with management for smooth operations -Building and setting up new development tools and infrastructure. -Types of queries that land on my domain are mostly technical; however, it also involves information and licensing domain. -Actively involve participants in case of emergency or a Critical priority case

-L1,L2,L3 support including monitoring and maintaining organization computer systems and networks via remotely by managing ticketing portal. -Managing AD,DHCP,WDS,FTP,WSUS domain and backup servers. -Planning, Designing, maintaining, and implementing electrical instruments specifically in data center. -Managing Sangfor HCI,Virtual machines servers for HMIS as system administrator. -Storage & Vigilance Servers Installation for monitoring of cameras at Nawaz Shareef Social security hospital. -Providing, Monitoring and Maintaining technical assessments in Govt.tendures under PPRA rules and social media pages handling and graphic designing. -Maintain integrity of the network, server deployment, and security while ensuring network connectivity throughout the LAN/WAN infrastructure. -Available as a Tier 2 Escalation path for the Service Desk for the following; Servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches -Responsible for installing, configuration, and maintaining the reliable operation of computer systems, network servers, and virtualization while adhering to network and system security standards. -Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. -Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders.

-Managing AD,DHCP,DNS, WDS, and FTP servers for Telenor Bank and Telenor Domain through ITIM and SCCM -Monitor and respond quickly to requests received through the HP service manager. And IT Helpdesk remotely -Server Installation: Windows Server 2008, 2012, and 2016 -Implement tests on VMware and VirtualBox machines. -Configuring and creating VPN tunnels on SonicWALL NSA 2600, TZ105, and TZ100 -Troubleshoot issues related to networks, systems (hardware and software), and servers. -Implementing operating system, application, and antivirus updates and patches -Configuring and implementing WDS and FTP servers -Email Server Configuration: POP, IMAP, and Exchange -Security camera installation, monitoring, and troubleshooting -Develop and maintain infrastructure documentation. -Analysis of hardware life, software licence renewal, processes, and SOPs development. -Printer and scanner configurations (HP, Xeros , Canon) -Configure hardware-based Raid 0+1, 1, and 5. -Configuring and installing access control systems -End-to-end customer, vendor, and internal team coordination to resolve issues. -Applications support

- Planning, testing Maintaining All IT Operations. - Supervising LAN, WAN, System Administration and IT Help desk issues. - Installation & Maintenance of Linux based servers (Ubuntu,CentOS). - Weekly checkup of network and machines placed on floor. - Coordination with network, operation teams to ensure SLAs should be meeting. - Maintaining internal audits to ensure everything should work in proper ways. - Site backups for data recovery and disaster mitigation, including off-site backups using Amazon S3 bucket. - Management and administration of different Cloud Service Providers Amazon EC2, DigitalOcean, Google Cloud. - Ansible for Packages and services deployment (Configuration Management). - Internal audit of machines, servers, data center. - Creating and following through to resolution service requests with 3rd parties, troubleshooting and root cause analysis of issues and implementation of preventative measures.