Awad Al Bourini

Yes, I can. The first sentence I was taught as a Hotel manager when I joined the hospitality industry. That is what I have lived my life with since I joined hotels. It's been 20 years as a A Hotelier, and today, I can proudly say that I am the best GM to have. I have been acknowledged for my honesty, integrity, commitment and teamwork in every organization I have worked. To manage every guest in the hotel as 'one and only' is a tall order, and in my tenure, I have excelled in reaching that level of expertise. I have been instrumental in training the junior staff, correcting them and ensuring a cohesive work environment. A guest relationship job looks like a simple duty but ask a hotel industry expert, the first and most significant interaction with the guest is of a Front Desk officer. What have I done and achieved as a Front desk officer over the years? These are beyond the KRAs of an average officer, but my passion and commitment have always pushed me to do more and do better. 1. Contributed to growth of the business: turned enquires to hotel guests 2. Customer service – managing every customer the most special one 3. Saving cost by inventory management – saving operating expenses by reducing wastages 4. Improving revenue through upselling and billing management 5. Manage conflicts: amicably manage the guest complaints with a pleasant face 6. Manage teams: as an efficient FD officer, keep an eye on all on the floor 7. Managing large groups and complex guest requirements 8. Managing any hotel crisis with a positive attitude and calm demeanour 9. Honesty and integrity in the job 10. Showcase pride in the workplace because the GM attitude reflects the culture of the property 11. Meticulous planning and time management – the front desk is never free, and yet all jobs must be complete at all times 12. Ensuring continuous improvements through keep observations and regular feedbacks