Avleen Singh

-Achieved and exceeded sales targets in a fast paced environment whilst being the top performer. -Track record of consistently achieving any set KPIs and overachieving targets by over 15% each month. -Successfully generated over £62,000 worth of revenue selling over 50 cars a month. -Ability to build great customer rapport. -Knowledge and experience in offering customers financial packages whilst following company and FCA guidelines. -Experience in using CRM - Salesforce and Autoconvert

•Interacting with a busy queue of customers with hard drive, determination and resourcefulness to promote products being offered. •Displaying the Travelex customer service culture by using every opportunity to interact with clients in a friendly, energetic and professional manner. •Educating customers on any promotions, tips or advice we may be offering and influencing customers buying behavior to help promote business.

•Team Working Skills: Working with other colleagues to ensure every journey is better for customers by being friendly, proactive and collaborative in delivering the best customer service. •Leadership Skills: Managing a team of 8-10 people by assigning tasks and ensuring difficult passengers are dealt with assertively but also tactfully and politely. •Interaction Skills: Answering passenger’s questions, as well as questioning passengers to obtain full understanding of what information is being requested.

•Work-shadowed a solicitor, observing how important it is to relate and interact with clients in such a way to engender confidence, form lasting relationships and explain complex situations in a clear manner. •I provided a high standard of customer service whilst receiving visitors, maintaining attendance records of staff and visitors and receiving deliveries. •Learnt that attention to detail is significant when drafting contracts as this could affect the outcome for a client. •Ensured that client confidentiality and professionalism were paramount whilst shadowing to safeguard the reputation and standard of the company.

•Participated in a number of small projects including Walking for Health Scheme, Jump rope for heart and White Ribbon Campaign. •Ensured all charity events were run smoothly in order to promote a shared vision. •Helped develop the skills and capacity of disadvantaged groups and communities in the local area. •Ensured equality, good race relations and community cohesion at a local level was promoted.

-CMI Level 5 Certificate in Management & Leadership (August 2017).