Avneet Sidhu

* Align business strategy with projects and programs, and finalise the overall IT strategic road map, in order to maximise ROI and benefits to Organisation * Responsible for creation of business cases and benefit evaluation related documents along with Project Charter and other project initiation activities * Manage project constraints of scope, schedule and cost using PMI principles and methodologies * Technologies and Tools include: - Business Process Management (BPM) - Product Lifecycle Management using Regulatory Information Management System (RIMS) - Robotic Process Automation (RPA) - Tableau Dashboards - SQL Server Reporting Services (SSRS) * Create and manage project planning documents including those related to scope, schedule, and stakeholders * Create Risk Management Plan, clearly defining potential risks and mitigation strategy * Ensure strict adherence with agreed standards and project quality requirements * Contract management activities including terms of agreements, SOW and contract negotiations * Define performance metrics and key performance indicators to monitor and control project outcomes * Provide collaboration, leadership & guidance, and mentor resources

* Product Lead and Architect, delivered multiple implementation & upgrade CRM projects for Ministry of Transport, Canada * Implemented a new customer-centric carrier registration, licensing and performance monitoring system. This new Registration and Licensing System of Ontario (RLSO) is a modernization of the MTO’s previous 40-year-old system, digitizing service delivery for thousands of carriers and businesses * Responsible for product specification, stakeholder management and client engagement * Complete architecture design & implementation including User Stories, Product Backlog, Sprint Planning and UI flow * Designed & delivered integration of 12+ systems with CRM, leveraging EAI and webservices and adoption of Agile practices * Led a 20 member admin team operating 24/7, entrusted with support & maintenance of entire enterprise application stack * Responsible for design, build and delivery of large scale CRM projects, aimed at creation and upgrade of Service, Asset Management and Order Management modules * Completed automation project related to device defect reporting, using CRM related workflows and scripting * Delivered Optimization efforts related to Oracle Performance Tuning and architecture overhaul of Enterprise Applications and Database Management Systems. * Leveraged Robotic Process Automation (RPA) to achieve Automation of key activities like daily health checks & status reports

* Responsible for application build of highly complex Account Management CRM functionality aimed at customer lifecycle management of 10M telecom subscribers across Spain * Configuration of scripts, workflows and UI enhancements based on user feedback * Configuration of SQL DB queries along with application performance tuning * Stakeholder management and Business Development activities at onsite with significant client facing tasks and responsibilities, including troubleshooting and offshore coordination

* Siebel CRM software engineer, part of highly complex and regulatory related implementation project for a major telecom player in UK, helping enable last mile inter-operability under stringent timelines * Implemented Siebel CRM for Ordering & Service Requests, for for a major telecom player in UK * Part of the application administration team which ensured data consistency and correctness for more than 10,000 application users and more than 100,000 customers * Automated key CRM admin activities and data entry efforts, leading to significant reduction in manual efforts