Avinash Ravi

• Gathered and documented business requirements for applications and data, ensuring alignment with project objectives and enhancing project success. • Leveraged experience working with front-line clients in service delivery-based organizations, ensuring customer-centric solutions and enhancing service delivery. • Played an active role in an Agile Scrum team, utilizing scrum methodologies to facilitate effective project management and product delivery. • Proficient in working with non-technical end users, including writing business test cases, conducting functional testing, and supporting User Acceptance Testing (UAT). • Provided business analysis related to integrated custom applications with complex business processes, including the creation of business cases, business requirements documents, use cases, and process flow diagrams. • Led multi-discipline teams in conducting facilitation toward new requirements, ensuring efficient collaboration and alignment. • Contributed to the gathering and development of new business processes, continuous process improvements, and appropriate documentation, optimizing organizational efficiency. • Involved in Security Threat and Risk Assessment (STRA) to provide guidance on the secure implementation and operation of an application, service, or infrastructure. • Delivered training to customers on relevant project aspects, ensuring user adoption and satisfaction. • Resolved usability issues in web-based applications, enhancing the user experience and application performance. • Successfully applied change management tools, including the ADKAR model, to manage and communicate organizational changes effectively, promoting smooth transitions during project implementations. • Authored release communications to keep stakeholders informed about system updates, enhancements, and changes, maintaining transparency and user awareness.

Conduct working sessions for requirements gathering. • Analyze the functional requirements to identify information, procedures, and decision flows. • Develop and document detailed statements of requirements both functional and nonfunctional. • Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems. • Define requirements for internal web sites • Use Agile methodology. General Duties: • Support the software development team. • Work with both client and development team members to elicit requirements, write user stories, define goals, document requirements, and analyze business functions to become familiar with the business domain. • Identify business workflows and determine stakeholder needs. • Author test case specifications, requirements traceability documentation, and contribute to the compilation and execution of test plans. • Support and contribute to the Agile practices adopted by the development team

• Following the INVEST approach, and with the assistance of thorough requirement elicitation from Subject Matter Experts and Business stakeholders, delivered concise and clear User stories. • Worked closely with the Product Owner in managing the product backlog by organising, grooming, and refining user stories in JIRA. • Led JAD sessions with business and technical stakeholders to refine project requirements and decompose them to minimum viable products. • Created use cases, activity diagrams, data flow diagrams, and process flow diagrams to help stakeholders understand requirements and illustrate page flow and user interaction. • Documented prototypes, wireframes and mock-ups using Confluence. • Regularly coordinated with the design, development, and QA teams for review sessions to identify and resolve any impediments with User Stories, UI/UX tasks, and business rules. • Developed and maintained data maps and data dictionaries, using SQL to validate the data. • Actively participated in sprint review meetings to convey the work completed to business stakeholders with the assistance of the development team. • Using appropriate User Acceptance Testing (UAT) and Post Implementation Testing (PIV), ensured that the system and the business's vision are in alignment. • Monitored the timely and successful resolution of issues and bugs that had been documented. • Assured requirement traceability from high level requirements to software requirements specification (SRS). • Engaged actively in Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and meetings for UI/UX and product backlog refinement. • Performed gap analysis to visualise the current state and identify the resources required to achieve the desired future state. • Used story mapping to find personas, epic/feature stories, and high-level user stories. • Helped the Scrum Master make burn-up/burn-down charts.

• Led and facilitated daily scrums, backlog grooming sessions, release planning sessions, sprint planning sessions, and retrospective sessions. • Assisted in the further decomposition of complex user stories into more manageable executable versions for the development teams. • User story accuracy and compliance testing to guarantee that they are unquestionably accepted and validated. • Experience using the JIRA platform to log and maintain issues (Epics, Stories, and Tasks). • Supported the creation of Project Impact and Process Control Plan documentation by collaborating with the business owners and development team. • Maintained productive working connections with the development team by managing team activities and holding inter-team retrospectives. • Participated in estimating meetings with the development team to provide story points, or high-level estimates, for the items on the product backlog. • Contributed to the creation of use cases and process flow diagrams for functional needs by helping to define essential functional requirement specifications. • Assisted the product owner in running daily scrum meetings, monthly reviews meetings, sprint reviews and retrospectives, as well as in keeping track of the process improvement action items. • Examined affordable solutions to problems with change management and process adjustments. • Skilled in analysing complicated data using Microsoft and SQL tools, and recommending improvements to customer relationships and retention rates. • Successful collaboration between two Agile Scrum teams and one Kanban team to translate business requirements into user stories.

• Using the proper elicitation methodologies, information was gathered and stakeholder requirements were defined. • In cooperation with the Project Management Office and the Business Development Department, provided project assessment and coordination for successful project implementation. • In order to support corporate goals and objectives, business processes that produce meaningful data analysis were built. • Business architecture, by developing business specifications, contributes to the creation and modification of the systems necessary to fulfil customer requirements and support the changes. • Project Coordination - Working together with Development Leads to find opportunities to enhance collaboration and process improvement. • Directly engaged with stakeholders and product owners to collect feedback on customers ’ satisfaction, post-launch problems, and change requests. • By structuring and carrying out work process assessments, meetings were reorganised to make decisions. • Recognized, analysed, and fixed issues found during user acceptance testing. • Identified and reported system issues to the appropriate people so they could recommend remedies and follow-up measures. • Based on data analysis and business process analysis, created process maps and workflows.

• Throughout the project life cycle, used a variety of project management techniques to manage process improvement projects. • Developed Business Requirement Documents (BRD) and used waterfall development techniques. • Oversaw the management of the required documentation and the involvement of stakeholders. • Participated in the analysis and definition of effective and affordable solutions that support client processes, business products, and functional requirements. • Assisting in minimising the amount of time that passes between the first request and delivery. • Effectively enhancing current business procedures to provide excellent outcomes. • Updated top management on improvement requests and development work so they are aware of when new functions and updates are available. • In some circumstances, served as the project lead and assisted the project manager in making sure the project stayed on schedule and did not creep in scope. • Created artefacts and tracked them in accordance with the project plan and schedules after consulting with the steering committee and the project team. • Contributed to the creation of the project plans, the workflow breakdown structures (WBS), and the fundamental data for certain project requirements.