Avinash B.

• Played a pivotal role in the building and launch of the digital bank. • Migrated the bank from AWS SG to AWS HK without any impact on business operations or technology. • Responsible for executing and delivering strategic initiatives that align with organizational objectives. • Pioneered the AI strategic roadmap, integrating innovative features that not only aligned with the bank’s objectives but also enhanced user engagement and provided cutting-edge experiences. • Manage end-to-end customer journeys, encompassing onboarding, off-boarding, fraud detection, marketing, and promotions, ensuring seamless interactions and exceptional customer satisfaction. • Analyzed and owned user journey data, utilizing insights to enhance product penetration, refine customer segmentation, and implement targeted marketing strategies. • Built and optimized operational workflows, applications, and dashboards to support user journeys, resulting in enhanced efficiency and operational effectiveness. • Fostered strong partnerships with legal, compliance, risk, operations, cybersecurity, finance, marketing, corporate affairs, and IT departments to effectively execute project roadmaps.

• Spearheaded the integration of Feedzai’s AI-powered real-time fraud detection solution, ensuring seamless compatibility with client infrastructure. • Championed fraud prevention initiatives, effectively safeguarding against potential losses of NZ$1 billion in a financial year. • Solved complex challenges, and performed thorough trade-off analysis to maintain alignment with committed business objectives. • Collaborated with cross-functional teams, including Product, Data Science, and Engineering, to ensure that user feedback is incorporated and translated into a successful product.

• Led cross-functional teams in designing and implementing the innovative Covenant Monitoring Engine. • Spearheaded the digital transformation of Sustainable Finance applications within ING Wholesale Banking. • Through the implementation of the Covenant Monitoring engine and a comprehensive digital overhaul of Sustainable Finance applications, a substantial reduction of 4.6 FTEs has been achieved.

• Integrated SCB security services platforms with HKEX, enabling real-time processing of trade orders, confirmations, settlements, clearing, and securities reconciliation. • Integrated SCB systems with SHCH and CCDC, thereby providing the gateway for SCB SS to access the China Interbank Bond Market. • Revamped the Security services operation. This transformation resulted in operational efficiency gains of 6 FTEs through the implementation of automation and streamlined processes.

• Proficiently managed a diverse portfolio of concurrent projects, optimizing task prioritization strategies that encompassed urgency, resource allocation, and strategic objectives. • Successfully upgraded Vanguard Core Banking System (BaNCS) and Reconciliation Engine (TLM) without any impact to business operations or technology. • Implemented Charles River tool for portfolio management, risk analysis, compliance monitoring, and reporting processes for equities and fixed income businesses.

• Spearheaded strategic projects, ensuring seamless execution and cross-functional coordination across business lines, functions, and external stakeholders. • Successfully migrated MS physical oil business from MS trading and risk platforms to Rosneft Russia without any risk, business, regulatory, or technological impact. • Provided critical trading and application support to traders in major financial hubs across London, New York, and Singapore.

• Conducted thorough review of business requirements and client needs to develop insightful dashboards and reports, highlighting critical performance indicators • Implemented automation in data analysis, empowering sales managers and executives with real-time insights into PNL, trader efficiency, and potential client opportunities. • Delivered customer-specific analysis that enhanced service delivery and improved client profitability.