David Avila

Director Global Operations @ TELUS Digital

About

Experienced Director of Operations with a demonstrated history of working in the outsourcing industry both onshore and offshore. Skilled in Operations Management, Workforce Management, Contact Centers, Management, and Customer Experience. Strong operations professional with studies of Bachelor of Business Administration (BBA) focused in Accounting and Business/Management from Franklin University.

Country

United States

City

Las Vegas

Industry

Outsourcing/Offshoring

Skill

Global Services, Director level, Strategic Planning, Business Planning, Liaison Between Departments, Employee Engagement, Business Communications, Accounting Issues, Operations Management, Call Centers, PowerPoint, Project Management, Microsoft Excel, Workforce Planning, Workforce Management, Personnel Management, Data Analysis, Business Analysis, Business Process Improvement, Six Sigma

Experience

Director Global Operations

TELUS Digital

2025-1 - Present · 1 yr 9 mos

Global Director of Operations overseeing nearly 3,000 team members across 5+ countries on multiple continents, driving scalable growth, operational excellence, and long-term partnerships with strategic global clients.

Director Of Operations

TELUS Digital

2021-11 - 2025-12 · 4 yrs 2 mos

Las Vegas, Nevada, United States

Account General Manager

TELUS Digital

2018-8 - 2021-10 · 3 yrs 3 mos

Guatemala

With over 15 years of experience within the BPO industry I have been able work and deliver positive results for highly demanding clients on different industries such as utilities, marketing, telecommunications and finance. With an award winning customer service I supported the implementation of international programs as well as the expansion of the single delivery center located on Guatemala’s second biggest city, successfully meeting and exceeding clients expectations while performing with solid financial and operational results.