Avery R

-Manage Human Resources projects -Manage payroll -Create HR SOP -Create travel policy -Develop a standardized temporary agency contract -Benefit management -Invoice management

Overseeing and managing the daily operations of Human Resources for Houston Regional including job posting, interview, selection, onboarding, training, performance review, policies and procedures, investigation, and termination. ◆ Overseeing 200 employees in the Houston region. ◆ Investigate various employee relations issues, initiate resolutions, and recommend and implement effective solutions consistent with the company’s vision, mission, cultural values, and applicable policies and laws ◆ Counsel managers/supervisors regarding staff performance, personnel practices, policies, and employment law ◆ Communicate various company policies and initiatives, and change to processes; respond to inquiries regarding policies, procedures, and programs ◆ Oversee the region in establishing and executing an effective recruiting strategy and work with the region to source, recruit, interview, and hire qualified candidates ◆ Document and attend meetings with staff regarding disciplinary matters, up to and including terminations ◆ Ensure compliance with all applicable local, state, and federal employment laws and regulations ◆ Supervises the receptionist and manage the schedules to provide the best quality services to the clients ◆ Manage all leaves of absence and Worker’s Comp cases for all employees ◆ Assist in the coordination and implementation of annual open enrollment ◆ Recommend promotions, demotion, and change in assignments ◆ Oversee new hire onboarding, including scheduling and conducting all new hire orientations ◆ Manage and track performance appraisal ◆ Review, record, and monitor the time and attendance of employees ◆ Maintain accurate and up-to-date employee files and records ◆ Develop, prepare, track, and give training to employees

Providing services to clients who speak Mandarin or English. Utilizing emotional intelligence, conflict management, time management, problem-solving, and active listening skills to deal with cold calls and responses. ◆ Receive and manage over 200 customer calls per day ◆ Use customer-focused approaches to solve customer complaints and questions ◆ Research customer issues and provide resolutions ◆ Communicate and collaborate with colleagues to find effective and efficient methods for handling inquires

Human Resource Development. GPA:4.0

Processed and managed projects effectively for hiring, payroll, benefit, compensation, training programs, performance reviews for over 100 employees. Inherited challenging projects that had a lot of gaps, turned around the projects and won the clients' trust by organizing the projects in a month, including processing timecards and late salary, designing and implementing training programs, executing onsite visiting, filling out the job vacancies, submitting comprehensive monthly budget reports, presenting annual reports draft. Spearheaded the development of new SOPs by cultivating relationships with clients and department. Composed Standard Operating Procedures that are still used on projects to increase efficiency on project management. ◆ Managed full cycle recruiting process; created job descriptions, posted jobs, sourced candidates, screened, scheduled, conducted onsite interviews (acquiring candidates’ relevant knowledge, skills, experience, and aptitudes), selected; performed orientations and onboarding; updated records with new hires, and conducted exit interviews ◆ Administered training programs on communication skills, mental health, coaching, conflict resolution, team building, time management, Microsoft Office skills ◆ Maintained confidential employee personnel records, created employee files, both in paper and electronic form, filed personnel records, and issued employment contract ◆ Mapped out timelines and achieved each phase of HR project; tracked and monitored projects to ensure that the projects were on the track ◆ Created, distributed, and managed over $200,000 budget ◆ Conducted onsite visiting of employees and gave performance reviews; resolved complaints ◆ Administered and processed monthly payroll duties such as tracking vacation time, remuneration, and benefits ◆ Created and presented annual reports to management; proposed solutions based on data

Mastered Taiwanese employment law and excelled in all exams to obtain this position. The most rewarding part of this job was winning the trust of job seekers and helping them reestablish their confidence. ◆ Worked with over 80 job seekers to achieve their career goals; provided job matching with job seekers skills and work requirements ◆ Communicated with job seekers or employers to acquire qualification and referred successfully; achieved 80% matching monthly rate ◆ Achieved and maintained 85% job retention by following-up with job seekers employment status and further provided work-related advice ◆ Listened to job seekers’ needs and provided them individualized guidance on job search and career programs ◆ Utilized career assessment to help job seekers to identify their characteristics, values, and skills ◆ Oversaw unemployment benefits and hiring benefits plans ◆ Conducted research to determine the effectiveness of programs and compiled statistical reports to develop strategies to assist job seekers with employment-promoted services at schools and companies; held career fairs to increase the local employment rate

Learned the importance of carrying a positive attitude to every interaction, overcoming rejection, and persevering. A win was just one door knock or call away. ◆ Recruited 100 new members within one month for the company ◆ Utilized conflict-management and problem-solving on confidential membership issues and complaints ◆ Promoted and sold products to achieve sales goals ◆ Accepted payments and set up new accounts

Assisted in marketing campaigns to the expanded customer base and used targeted messaging on social media to bolster direct mail marketing. ◆ Consulted and resolved 10 customer complaints and issues weekly ◆ Acknowledged products inside and out in order to provide professional service ◆ Processed quotations and orders; administered applications ◆ Maintained records of customer comments, transactions, and complaints ◆ Designed direct mail and social media market material to get new customer to buy-in ◆ Created and presented monthly complaint reports to management to improve service and reduce complaints