avery harper

security operations specialist

About

I have my CCNA R/S, and I am actively working towards my CCNP. Currently learning more about VoIP every day, and I love it!

Country

united states

City

provo

Industry

telecommunications

Skill

networking, management, teaching, leadership, microsoft office, customer service, troubleshooting, linux, technical support, cisco certified entry networking technician, open shortest path first, eigrp, ripv2, fhrp, gre, ebgp, pppoe, static and dynamic routing, wan topologies, lan switching, ccna routing and switching, dynamic host configuration protocol, ipv4, ipv6, network management, network topology, quality of service, network troubleshooting, cloud resources, infrastructure components, domain name system, internet protocol suite, microsoft excel, microsoft word, microsoft powerpoint, internet protocol, cisco ios, cisco routers, cisco networking, cisco certified, ccna, windows 7, windows 10, virtual private network, switches, cisco systems products, routing protocols, network administration, network engineering, routing

Experience

security operations specialist

one source communications

2020-7 - Present · 6 yrs 3 mos

field application engineer

jive communications, inc

2018-2 - Present · 8 yrs 8 mos

* Troubleshoot, configure, and verify SIP * Troubleshoot, configure, and verify Dual WAN * Troubleshoot, configure, and verify SD-WAN * Troubleshoot, configure, and verify Vlans * Worked with: * Hardware brands: Rogers, Netgear, Cisco, Adtran, Bogen, Valcom, * Applications: Lucid Charts

senior field engineer

logmein

2018-5 - 2019-10 · 1 yr 6 mos

network engineer

cisco

2017-1 - 2017-5 · 5 mos

* Recreate network topologies * Configure network devices * Troubleshoot networking issues * Manage cases * Work with teams to complete projects

account manager

cellular sales

2016-2 - 2016-7 · 6 mos

* Managed accounts for clients and businesses * Developed customized consumer and business technology solutions * Increased product/account knowledge via conferences thus increasing business revenue * Troubleshot wireless phones, wireless laptops, (PAN) jetpacks, tablets, Android, Apple * Improved customer loyalty with exemplary customer service and resolving conflicts * Achieved and created Win-Win solutions between company and clients

field application engineer

secomea a/s

2019-10 - Present · 7 yrs

general manager

sweet tooth vending llc

2015-1 - 2015-12 · 1 yr

* Organized events with operations managers, and resolved customer/B2B conflicts * Recreated business in locations previously off limits due to poor management * Reduced expenses by creating more efficient patterns * Managed business finances, assets, and contractors * Designed marketing labels, and assisted with vending machine maintenance

account manager

bluehost

2012-9 - 2013-4 · 8 mos

* Created customers solutions, inform customers about resources, and mentor customers for next time * Troubleshoot technical problems with websites and email * Solved customer conflicts and retained customers loyalty by listening to the customer, confirming the problem, and acting to correct their problem * Verified, configured, and troubleshoot DNS, Wordpress, Mysql, and some minor coding * Instructed clients on how to migrate sites.