Ava Kong

The AWS Generative AI Innovation Center (GenAIIC) is a team of AI experts—including strategists, data scientists, applied scientists, and solution architects—focused on accelerating generative AI adoption and delivering measurable business value for AWS customers. As a strategist (Forward Deployed Product Manager), I work directly with AWS enterprise customers to identify high-impact AI use cases and design tailored solutions that leverage AWS services to address real business needs. I have worked on agentic AI solutions to automate business operations in financial services, including intelligent document processing, investment analysis, insurance processes, and customer experience chatbots.

- Conceptualized and developed digital transformation strategies for large enterprise clients - Spearheaded execution of initiatives including cloud application migration, cloud financial management, and operating model design - Defined next-gen operating model with capabilities and processes aligned with overarching strategic vision and objectives - Advised senior executives regarding emerging technology trends and industry best practices Areas of Expertise: - Digital transformation strategy and roadmap - Product management and Agile methodology - Technology business case development - Operating model and processes design - Cloud adoption strategy and vendor selection - Cloud migration

- Championed agile-based development of large-scale digital products for enterprise clients - Developed product strategy, defined requirements, and directed onshore and offshore engineering teams - Evangelized solutions to hundreds of users throughout client's organization across the globe

Redesigned the operating model of Merill Lynch's IT Service Management Program, including technology infrastructure optimization of the shared services organization Areas of focus: - Business process analysis, SDLC, agile development, project management, and data analysis, etc. - VOIP, voice XML, and SQL, etc.