Austin Orozco

Lead human resources & recruiting efforts at a legal technology firm. Ensure that human resources functions, recruiting, and employee relations operate smoothly to support the company’s growth and culture. Support employee retention, HR policies, benefits administration, immigration assistance, and compliance. Recruited qualified candidates for call center, finance, legal, and technology roles. Bring candidates from their initial interview up to their start with the company by handling offer negotiations, drafting offer letters, conducting background checks & personality screens, completing new hire paperwork, leading orientation meetings on their first days, monitoring their progress with managers for their first 90 days with the company, and offboarding when necessary. Conduct day-to-day and specialized Human Resources functions, including helping non-US citizen employees apply and register for the annual H-1B visa lottery. Perform compensation analyses for every call center or high-level opening, comparing hiring managers’ proposals to local wages or salaries, and present them to executive leadership for approval. Manage the organization’s compliance software and monitor employee adherence to organizational and legal standards. Partnered with hiring managers and other members of the organization on reviewing, rewriting, and renaming every active and inactive full-time and internship job description. Write and edit all SOP (Standard Operating Procedure) documents to outline Human Resources and Recruiting procedures, software, and account credentials. Lead full cycle interview, hiring, and onboarding process. Assist payroll with monitoring pay raises, new hire paychecks, and severance payments upon offboarding. Provide HR and employment law expertise to C-suite executives, giving clarity to employee communications, hiring strategies, and offboarding procedures.

Reinvigorated human resources & recruiting efforts at a shipping & logistics company by sourcing qualified candidates for both warehouse and office associated jobs; brought candidates from their initial interview up to their starting with the company by handling offer negotiations, drafting offer letters, conducting background checks & personality screens, completing new hire paperwork, leading orientation meetings on their first days, and monitoring their progress with managers for their first 90 days with the company. Sourced and filled a long-open real estate investment analyst role in less than 30 days by using innovative recruiting methods with no Indeed budget, re-writing the job description from scratch to help the hiring manager understand who they wanted. Drafted and posted job openings via ADP Workforce Now (cross-posting on LinkedIn & Indeed), leading to an increase in candidates alongside proactive prospect outreach with no recruiting software budget provided by the company. Performed compensation analyses for every new warehouse or office opening, comparing hiring managers’ proposals to local wages or salaries, and presented them to executive leadership for approval. Informed warehouse and office hiring managers about the talent acquisition process and how to best work with the company’s Talent Acquisition team to fill newly opened roles within 30 days. Partnered with hiring managers and other members of the TA on reviewing, rewriting, and renaming every active warehouse and office role; worked with HR write SOP (Standard Operating Procedure) documents to outline Talent Acquisition procedures, software, and account credentials. Led full cycle interview, hiring, and onboarding process, including intake meetings with hiring managers, processing I9 forms, and leading less-savvy & non-English speaking candidates through the onboarding process as the company switched to paperless documentation.

Contact hiring managers on Hightower’s corporate and field advisory teams to write job descriptions for open roles. Perform research on potential prospects in the industry of wealth advising and associated jobs. Utilize research, recruiting, and recording software to seek, identify and communicate with qualified candidates. Curate and post job openings via Ceridian (cross-posting on LinkedIn and Indeed) and e-mail to arrange further discussions with qualified prospects. Contact potential recruits directly to describe open positions. Interview prospective new hires and guide them through the onboarding process. Arrange further interviews with hiring managers and their teams. Write and send offer letters. Assist HR Operations with processing new hire onboarding information. Assist HR Operations with conducting background checks on new hires and collecting their I9 documentation. Perform monthly reports on recruiting and sourcing statistics. Conducted a company-wide audit of job descriptions as part of a wider HR effort to increase clarity and assist with performance reviews. Revised dozens of job descriptions across several departments and rewrote further dozens from scratch.

Performed research on potential salespeople prospects in the industry of business products and materials for the company’s recruiting department. Utilized research, recruiting, and recording software to seek, identify and communicate with outside salespeople of business products and materials. Curated and posted job openings via Indeed, LinkedIn, and e-mail to arrange a further discussion with qualified prospects. Contacted potential recruits to describe open outside sales positions. Interviewed prospective subordinate recruiters and trained them once hired. Performed daily and monthly reports on recruiting and sourcing statistics. Wrote the company’s monthly blog, supervised social media presence, and created content for the company’s website. Conducted employee interviews and wrote articles for the company’s quarterly newsletter. Also oversaw the writing, editing, and ordering of materials for mail and digital marketing campaigns.

Performed research on potential salespeople prospects in the industry of business products and materials for the company’s recruiting department. Utilized research, recruiting, and recording software to seek, identify, and communicate with outside salespeople of business products and materials. Curated and posted job openings via Indeed and e-mail to arrange a further discussion with qualified prospects. Contacted potential recruits to describe open outside sales positions.

Performed entry-level marketing and fundraising duties for a nonprofit environmental organization. Wrote relevant article responses and letters to the editors at various publications throughout the state. Attained financial donations, petition signatures, and campaign volunteer information from registered voters statewide both via telephone and in-person. Assisted participants with understanding of environmental issues such as single-use plastic pollution and climate change, as well as the political tension surrounding the process of addressing them.

Performed entry-level marketing and event planning duties. Contacted and coordinated with numerous outside organizations to act as sponsors or vendors at various festivals, fairs, and concerts. Conducted marketing incentive trades with local businesses, especially restaurants, to act as motivations for volunteer staff members. Assisted in writing and editing e-mail newsletters sent to festival patrons. Monitored social media accounts including Facebook, Twitter, and Instagram for the festivals and composed status updates within each, as well as replied to comments from followers. Assisted in day-of execution of festival activities. Coordinated numerous contests, promotions, and other events therein. Provided friendly and prompt service to requests and inquiries from staff members and festival patrons alike.

Provided excellent, engaged, and careful customer service in-person and via phone. Assisted with understanding and selling party-focused products, and related commodities, at retail. Specialized in scheduling, organizing, and crafting orders of balloons for customers in an efficient fashion. Conducted return, refund, and exchange transactions in a timely manner. Prevented conflict through effective communication of issues with customers and employees alike. Maintained proper function and appearance of front end equipment, facilities, and merchandise with attentive care. Determined and assigned responsibilities to other associates.