aurora A.

• Successfully achive 60 – 70% collect money from outstanding 1 bio /month. • Handle until 500 B2B customer /month. • Call 80 customers/ day and pursue collection (B2B) and maintain consistent follow up promise to pay. • Download tax invoices and withholding slips from coretax. • Monitor account receivable aging report. • Reconcile customer accounts and resolve discrepancies or dispute. • Send warning letters to customers and suspend account according to policy. • Coordinate and escalate issue with other department (Sales, billing, tax, operation, and customer care). • Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customers account in internal system (CAMS). • Allocate payment in internal system (CAMS) to related invoice. • Follow up customer by call, Whatsapp, and Email ensuring that invoices have been received and can be processed by customers. • Preparing and placing uncollectable debit balance with appropriate legal counsel, credit note, write off, and third party collections.

• Create strategies and maintain about performance collection product. • Handling and supervise collection customers bucket 1 - 30 days. • Successfully achive deliquency for collection < 20%. • Handling and supervise field collection for bucket 30+ days performance. • Handle 50+ consumer chats per day on live agent (yellow.ai) and operational WhatsApp. • Create daily, weekly and monthly performance reports. • Input consumer data into internal system (confins). • Receive 10-30 calls per day to help customers resolve problems. • Reminder chat and call consumers bucket 1 - 30 days via operational WhatsApp. • Successfully increased sales by 10%. • communication and resolving system complaints with merchant partners. • Skip tracing social media for delinquent customer.

• Handling customer complaint by telephone and whatsapp operational • Making telephone calls to potential customers to makesure • Handling customer complaint and all questions about product non collateral in live agent website • Remind customers by telephone and whatsapp operational regarding late installment payments • Processing data customer more than 60+ end to end • Input the data customer to system salestrax and confins • Analyze about the data prospect customer, according to the SOP Company • Coordination with team credit analyst about the prospect data • Support strategy development and provide recommendations to support marketing activities • Prepare documents for customers to signed during the golive process • Checking Pefindo, Dukcapil, Asliri every day more than 60+ data • Serving BI checking analyst • Provide business reporting

Division Marketing -Handling consumer complaints and providing solutions -Input new customers data -Coordination with the finance division for payment of new customers using services -Field surveys on customer problems -Take part in customer satisfaction survey activities, and participate in meeting activities and contribute to providing advice on the result of the customer satisfaction survey