Audrey Morgan

In this role I’ve been able to work along side the girls at Cheeky Run Club helping with content and social media strategy for the running podcast.

I support customers by diagnosing issues, providing clear solutions, and ensuring a seamless experience with Square’s financial technology. It’s an exciting step in my career that allows me to combine customer support, technical problem-solving, and fintech experience, and I’m keen to keep growing in this space.

At Aid Station, I lead customer experience operations, designing and optimizing service systems that are empathetic, scalable, and mission-aligned. My focus is on building seamless processes, supporting frontline teams, and ensuring every interaction reflects the values we stand for. I work cross-functionally to turn feedback into action and operations into impact.

Delivering exceptional customer service, driving sales and enhancing the On experience. Participating in the community initiatives by On and fostering community connection and engagement.

In this position I managed online orders, returns, and exchanges through Shopify, ensuring a smooth post-purchase experience. Delivered responsive and personalised customer service across emails, phone, and in store interactions.

Assist customers with product inquiries, offering recommendations based on their needs. Maintain a clean, organized retail environment to enhance customer experience. Process transactions efficiently and handle any customer service issues. Support in-store promotions and marketing initiatives to drive sales.

Oversee bar and event operations. Manage, schedule, and train staff to ensure excellent service. Address customer service issues and uphold high standards. Monitor budgets, inventory, and expenses. Ensure compliance with health, safety, and liquor regulations. Promote the brewery, manage events, and foster community partnerships. Prepare sales and operations reports.

Provide personalized service, assess guest needs, and offer product education. Address feedback, resolve issues, and promote community programs. Represented Lululemon at running events, building brand awareness. Foster a supportive team environment to enhance store operations. Maintain visual merchandising and ensure a clean, safe environment.

Educated guests on product fabrics, features, fit, and function. Upheld company culture and community values. Empowered guests with factual information for informed decisions. Handled cash, credit, and returns efficiently. Managed inventory, restocked shelves, and conducted regular counts.