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* Technical Support of a PC based voicemail system, which included troubleshooting, repair, installation, and maintenance issues. * Updated tickets and documented time spent on each call, inputted information after ticket closure into a centralized database for internal use. * Cycled through an on-call after hours support requirement, once every three weeks via pager, for one week at a time. * Active member of Activities Committee, which planned and executed on and off campus events for the entire Technical Services Organization.

* Maintained employee files, kept all spreadsheets up to date including the AAP, routed resumes received from prospective employees, assisted in scheduling of interviews and typing tests for candidates. * Prepared and distributed materials to department Managers/Supervisors, ordered HR supplies as needed, maintained all HR forms and postings, coded bills by department for payment. * Helped with key projects: I-9 Audit, New York State Inspection Audit for the Med Tech Licensing requirements, and the Kronos/PeopleSoft conversion from ADP/Enterprise for payroll. * Assisted with the planning and execution of employee functions: Summer Company Picnic at Santa Cruz Beach/Boardwalk, Employee Appreciation Day, Flu Shots, and the Benefits Fair.

* There.com is a fully interactive, 3D online virtual world where members can customize and create their own avatar, meet and hang out with friends in real-time, and participate in a wide range of events. * Handled Abuse escalations from Greeters and Helpers via email and IM. Responded to There.com and vMTV (Virtual MTV) varied member issues via the Fuze ticketing system. * Provided Billing support to members via phone and the Fuze ticketing system. Processed transient plus electronic payments via Paypal and investigated possible fraudulent transactions. * Approved and rejected items including: clothing, household items, vehicles, etc. submitted by developers based on specific Submission Guidelines. Researched content using various online tools.

* MShift is a mobile banking company, which helps mid-sized US banks plus credit unions have a presence in the Apple App Store and Google Play. * Conducted project kick-off calls, helped build client support infrastructure, project plan development, calendar arrangement, updated schedules, and aided in Apple process management: iPhone App developers enrollment plus iPhone App license renewal. * Assigned, managed, and oversaw all deployments projects. Supported 3 project managers and assisted them in their daily tasks. * Other duties included office admin work and assisting the COO with various tasks including: mobile phone management, calendar scheduling, conference registration and organization, ordering of office supplies, billing, and holiday party planning.

* Provided Tier 2 Technical Support via phone and email primarily focusing on the Barracuda Spam Firewall product. * Worked closely with other departments including: Sales Operations, Engineering, and Manufacturing to resolve other or escalated issues that required further investigation and attention. * Reported spam trends, viruses, bugs, and feature requests that arised via support calls to the proper people in Engineering and Development during a weekly Tier 2 meeting. * Taught and lead a weekly conference call webinar session to resellers and customers that covered the Barracuda Spam Firewall Basics including: Physical Installation and Initial Configuration.

* Worked within the Hyatt Regency Hotel and supervised the Business Center/Concierge staff. * On the Business Center side I sent and received faxes, made copies, assisted guests on the computer, and performed light shipping needs. * On the Concierge side I made dinner reservations, assisted with directions, obtained tickets to various entertainment venues for guests, provided local information about the Bay Area/San Francisco, and helped with any individual personal requests. * As the Manager I interviewed, staffed, and implemented ongoing training, ordered supplies, produced the weekly schedule, tabulated and organized month-end paperwork for Corporate and Hotel Controller.

* Maintain the Customer Service queue and provide support via email, ticket, and phone correspondence for internal and external customers. * Entitlement SME – Including but, not limited to: Creating and updating support entitlements, maintaining Pivotal Partner information, adding new SKU’s and product offerings from the MPL into the entitlement system/database, etc. * Cross Team Support: Assist with product releases, presales, Work Flow Manager duty, and Pivotal Network administration. * Creation of support material: Knowledge base articles, onboarding slide decks, videos, and CSR training topics in Pivotal Academy.