atueyi chioma

* Manning the Corporate Travel Module. Set up new clients on Corporate Travel Module and ensure compliance with offline and online transactions. * Sending corporate sales reports from pricing department to corporates. * Filing and documentation of all contracts and mails. * Ensuring that all corporate client requests are treated promptly. * Responsible for dispatching all corporate protocol requests to the protocol team and ensuring excellent delivery and follow up with clients. * Ensure confidentiality is maintained at all times. * Handling all correspondence. * Liaising with the telemarketer and preparing sales call plan for account manager. * Liaising with Finance department on the debt ageing lists and ensuring payment compliance. * Maintaining and Updating corporate records, sales volumes and actual figures and compiling them into reports for management

* Monitor passengers' travel requests, and ensure that tickets are issued promptly and accurately. * Make reservations, bookings and advise customers on reservation status on or before flight departure. * Prepare tickets sales report on a daily basis. * Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service. * Kept informed of airline rules and regulations, tariffs and other industry requirements. * Monitored and utilized all in-house contracted vendors for client travel. * Cross selling of other company products and services. * Issuance, Reissuance, Revalidation of tickets.

* Take incoming user requests (via telephone and email). * Log call details onto case management systems. * Provide response and resolution to customer. * Responding to sms in CCC section. * Proactively update customers with status and resolution progress. * Understand and adhere to the client-specific standard operating procedures, systems requirements and deadlines. * Update knowledge and expertise associated with applications specific to CRM * Monitor/progress all open queries in queue

* Responsible for the agents objectives and set up of a bi-annual appraisal process for the team. * Responsible for standard weekly reports * Professionally process sales and / or customer service calls and monitor all incoming & outgoing calls. * Ensure that all incoming calls are answered timeously. * Recovery of failed or cancelled bookings. * Formalized follow-up on priority pending bookings * put recovery procedure, measurement and deadlines in place. * Ensure that conversion rates for paid bookings are not less than 30% target. * Responsible for scheduling the monthly roaster for all staff and ensuring that every shift is manned at all times. * Ensure that all staff adheres to work schedule provided. * To mitigate against unnecessary charge backs from banks and ADMs from airline * Respond to customers queries across all relevant communication channels within a pre-determined time-frame. * Resolve all customer issues.

Activities and Societies: Secretary of Faculty Electoral Committee