Anna Tran

● Implemented a service portal to track student performance, saving 15 hours per week and significantly boosting operational efficiency. ● Increased the usage rate of the career services platform by 50% by integrating academic learning outcomes, positioning the college as the top performer on the platform. ● Facilitated 100+ workshops/programs to over 3000+ students across diverse sectors and backgrounds for continual career growth. ● Manages a high retention rate of employer and partner relations each semester while actively seeking out new partners to drive continuous growth in key performance indicators. ● Leads a team of five, providing mentorship, training, and support to enhance their effectiveness in student services and strengthen brand engagement with employers. ● Developed end to end process of the co-op program for both students and employers with quality assurance and standardized processes. ● Build seamless and engaging learning experiences for virtual, hybrid, and in-person classroom settings ● Designed and implemented the recruitment program for employers to ensure the best talent match with students. ● Oversees the establishment of annual and quarterly departmental goals, assigning responsibilities across specific program groups while making recommendations for continuous improvement. ● Cultivates and nurtures relationships with existing employers, ensuring the employer database offers a diverse range of employment opportunities across all programs. ● Adept at developing and implementing strategies that enhance customer experience, optimize business processes, and drive organizational goals. ● Devises and executes an impactful marketing strategy to establish strategic partnerships.

● Collaborated directly with clients to oversee a variety of packaging projects, to ensure successful outcomes through tailored solutions. ● Created proposals for a variety of packaging solutions and creative designs based on the customers portfolio and needs. ● Collaborated with cross-functional teams to identify and implement innovative solutions, resulting in improved operational efficiency and enhanced client experience. ● Managed diverse operational facets for each client's portfolio such as shipping, production, and design. ● Consult with clients to customize solutions, optimize global shipping methods to meet deadlines, and ensure seamless end-to-end service delivery. ● Completed weekly follow ups and quotes for current and new clients to continue to build repertoire and execution of services. ● Provided strong client service support, addressing issues and providing solutions to ensure successful project outcomes. ● Generated and maintained client relationships for continued revenue within the company.