atinder singh

head business planning and consumer insights

Country

india

City

lakhnau

Industry

telecommunications

Skill

call centers, vas, customer satisfaction, customer engagement, process improvement, sla, customer insight, customer support, product management, complaint management, microsoft office, microsoft excel, access, customer experience management, customer analysis, customer acquisition, customer oriented, usage analysis, revenue analysis, product marketing, marketing strategy, marketing communications, sas

Experience

head business planning and consumer insights

airtel

2018-11 - Present · 7 yrs 11 mos

senior manager - base management and gtm

relaince jio infocomm

2017-11 - Present · 8 yrs 11 mos

manager - marketing data usage and revenue

vodafone

2016-3 - 2017-11 · 1 yr 9 mos

Manager - Data Marketing - Driving Data UUs, Revenue, Usage, Recharges by analysis customer life cycle, market insights and usage patterns . Designing & Implementing sales campaigns & programs. Data Penetration, 2g to 3g , 3g to 4g campaigns . drive market intelligence on competition offerings for appropriate action and response. Post launch analysis of Data Products for alignment and optimisation of program as per requirement.

team leader - value added services

nestors & mianwal

2006-11 - 2007-11 · 1 yr 1 mo

* Handling 12 Value added Services Helpline -CABTEL, ASTROTEL. FLORITEL etc. * Usage and Revenue tracking of Value added Services. * Promotions of Value Added Services. * Quality Adherence - All Value Added Services.

deputy manager- marketing â voice usage and revenue

tata teleservices ltd

2012-2 - 2016-3 · 4 yrs 2 mos

senior team leader - service marketing, upselling

tech mahindra

2007-12 - 2012-2 · 4 yrs 3 mos

* Handled Complaint Management for 11 circles of TATA DOCOMO - Responsible for the KPI’s adherence and client interactions. * KEY KPI's * Handling a team of 43 associates in TATA DOCOMO. Responsible for the KPI’s adherence and client interaction. * To Achieve 96% SLA, 96% quality scores, Repeat < 1%, CSAT >85%. * Have been assigned a team of 43 associates, of whom a monthly performance is prepared and individual targets are assigned depending on the age on network. * Preparation of weekly team reviews. * Performing live barging and giving instant feedback to the agents. * Timely Follow up and online resolution of all Customer escalations. * Conduction monthly training for all the executives in order to update them with new schemes and plans. * Ensuring that all the team activities are accomplished in predefining service level agreement. * Review on repeat calls and complaints and action to reduce the repeat calls and complaints. * Review with top management to highlight the process gaps and the steps to be taken for process corrections.