ather sulehri

director it standardization

About

12 years of experience in IT systems/services planning, development, maintenance and product management where performed in core areas business support systems (BSS), operational support system (OSS), contact center, financial planning, IT/IS architecture, project management, customer relationship management, services delivery, operations and maintenance, strategy planning, vendor sourcing, contracts and vendor management. International project’s experience with Telenor Myanmar, Grameen Phone Bangladesh, DiGi Malaysia, DTAC Thai Land, TSS Norway, MCP Norway and Telenor Comoyo Norway. Swap/modernization experience of core business support systems (CRM, Middleware & provisioning, Retailers commissioning and campaign management system, supply chain & distribution management system and contact center) at Telenor Pakistan An effective leader with distinguished abilities in people management, recruiting, training & motivating teams to maintain deliverables.

Country

pakistan

City

pakistan

Industry

telecommunications

Skill

leadership, customer experience, it strategy, cisco technologies, participation, call center, itil, voip, business support system, avaya, computer network operations, network design, bss, telecommunications, business analysis, ip, vendor management, team management, team leadership, switches, customer relationship management, tcp/ip, vas, strategy, 3g, sip, gsm, value added services, operations management, enterprise architecture, testing, change management, product management, enterprise software, project planning, management, project management, wireless, mobile devices, pre sales, service delivery, call centers, architecture, solution architecture, integration, crm, performance management, it service management

Experience

director it standardization

telenor

2016-3 - Present · 10 yrs 7 mos

assistant manager dsl operations

national engineers

2004-9 - 2006-3 · 1 yr 7 mos

system administrator

soft solutions

2001-9 - 2003-4 · 1 yr 8 mos

assistant manager contact center, oss development and delivery

telenor

2009-8 - 2012-10 · 3 yrs 3 mos

manager bss,oss and es planning and implementation

telenor

2012-10 - 2014-3 · 1 yr 6 mos

specialist contact center operations and implementation

telenor

2006-8 - 2009-8 · 3 yrs 1 mo

Contact Center Technologies and IS/IT infrastructure specialist

vice president - head of enterprise architecture and planning

telenor

2014-4 - 2016-3 · 2 yrs

* Job Responsibilities included: * Responsible for end to end technology services setup which covered complete IT stack setup (CRM, ESB, distribution and commission systems, Order Management, Service Provisioning, USSD/DSTK/App customer/partner channels, web portal, ERP, risk management system and customer data management system). * Green field setup and rollout of Mobile Financial Services Setup * BI/DWH solution design and architecture * VAS/SDP solution design and architecture * IS/IT Infrastructure, information security setup and rollout * It was a diverse role demanding participation as solution design, development, program management and an effective people manager working with stake holders and team members from diverse ethnicities and backgrounds.