Athena Delight Peñaverde

Responsible for overseeing room and villa blocking and bookings in line with operational standards. Supervised the butler and front desk teams, managed daily operations, and prepared staff schedules to ensure optimal coverage during peak and lean seasons. Ensured timely submission of reports, communicated occupancy forecasts and upcoming events to relevant departments, and handled guest concerns efficiently to maintain high service standards. Gained hands-on experience in housekeeping, including room cleaning and villa inspections. Coordinated and managed special events such as weddings, vow renewals, and proposals, ensuring seamless execution and organization.

As one of the hotel’s pioneers, played a key role in implementing SOPs and service guidelines to ensure consistent, high-quality guest experiences. Ensured timely submission of reports and closely monitored all check-ins, check-outs, and overall hotel movements. Gained hands-on experience in the Food and Beverage department, efficiently taking and serving orders while accommodating guests’ dietary restrictions and preferences.

I managed guest arrivals and front desk support, coordinated day tours and on-island activities, and oversaw guest transportation to and from the airport. I also helped plan and organize daily marine sports operations alongside the Maritime Sports Supervisor. In the absence of the supervisor, I served as Officer-in-Charge for Guest Activities and Marine Sports, representing the department and reporting directly during operational briefings.