Athena Bao

- Image, configure, and deploy Windows and macOS workstations for clinical and administrative staff across hospital departments - Perform OS upgrades, security patching, and software installations to maintain system compliance and performance - Reimage and refresh devices to meet healthcare security and data protection standards

- Lead and oversee all executive board operations for a student organization supporting women and underrepresented students in tech - Set quarterly goals and strategic direction to grow membership, increase engagement, and expand industry partnerships - Manage and coordinate a team of 7 officers across events, marketing, outreach, and professional development - Organized large-scale events including panels, networking nights, workshops, and mentorship programs - Collaborate with companies and university partners to secure funding and professional opportunities for members

- Created engaging Instagram graphics to promote social events and share recaps for an audience of over 700 followers. - Led a committee focused on enhancing our social media presence and fostering community engagement. - Organized social events for women and non-binary students, collaborating with eight officers to provide career development advice and networking opportunities. - Updated the website using React.js to showcase events and resources for over 250 current and prospective students.

- Spearheaded the technology strategy and architecture as the CTO for Apexys, a student organized fintech startup redefining community driven lending and investment. - Designed and implemented a comprehensive, modular API covering key functionalities such as authentication, community management, loan processing, fund transactions, and real time chat. - Created endpoints for detailed transaction logging, loan repayment tracking, and interest distribution to enhance transparency and accountability.

• Led core identity and infrastructure projects, including an enterprise-wide Okta to Entra ID SSO migration, improving security, reliability, and access across the company. • Designed and implemented large-scale cloud workflows, including a 250TB tape-to-Azure ingestion pipeline and Datadog monitoring integrations, to strengthen system visibility and operational efficiency. • Collaborated with IT and engineering teams to troubleshoot distributed systems, streamline workflows, and document processes that improved company-wide technical operations.

• Provide excellent customer service, enforce community standards, and promote a positive living environment for all residents • Maintained lease integrity and organization for 473-bed property • Trained leasing staff on tours, attaining new prospects and customer service • Participated property social media accounts (Instagram, Tiktok) by maintaining high engagement and creating content • Initiated marketing efforts through social media, email, and text campaigns

Currently working with a team of 7 to create a web application called "L&F System", utilizing React Native and Javascript

• Served as a Line Ambassador for the Seattle Seahawks, ensuring smooth operations and fan satisfaction during events. • Shadowed staff members, gaining hands-on experience in providing top-tier customer service and support to fans. • Assisted in day-to-day tasks, contributing to the successful operation of events and improving the overall fan experience.

Learned front-end web development (html, css, javascript)