Andrew Dunn

- Lead project to prioritize clinicians taking a break on their shifts and reduce margin loss, leading to an 81% reduction in breaks not being taken and removing all margin loss. - Lead cross functional group to quickly prioritize and test new ways of improving clinician attendance without development resources, leading to a 36% improvement in key attendance metrics. - Launched new social capabilities to allow clinicians to work with their friends, resulting in increased revenue and clinician satisfaction. - Collaborated cross functionally with various teams to launch new marketing platforms, build out roadmaps, and accelerate ideas from hypothesis to prototype to release.

Responsible for leading multiple varied product lines including Analytics, Salesforce, and recently Knowledge Management suite. Launched new Analytics platform with 73% ROI in first 16 months. Drove 70% growth in recurring revenue for Salesforce product line. Developed ongoing product strategies with buy-in across company, while managing all aspects of product lifecycle, and cross-collaboration for go-to-market execution. Translate company vision and strategy into user stories that impact the growth and retention of the customer base, work closely with internal and external stakeholders to identify requirements and how best to solve them. Collaborate with engineers in an agile environment using design sprints and rapid prototyping and lead Agile process alongside Development Team Managers.

Responsibilities include managing and building a customer success team for a new product line from the ground up. Lead CSMs in determining metrics to measure, how to drive adoption, reduce churn, automate low-touch programs and show quick ROI for customers.

Responsibilities included building out overall customer success program while working directly with top customers to drive adoption, measure success, improve product usage and drive advocacy.

Excelled in envisioning, leading and executing team-and company-wide initiatives that had significant impacts on both customers and employees while also maintaining top results in resolving customer issues.

Support clients via email and phone to make sure issues are resolved quickly and engagement is positive and productive. Took pride in having near 100% NPS and increasing team's product knowledge.

Responsible for training new employees and leading mentor team. Consistently met and exceeded full-time sales goals as a part-time employee.