astrid lasso

payroll administrator

About

High energy. Focused. Driven. I am confident that those three words describe me. I graduated from the University of Central Florida with a degree in Business Administration and specializing in Human Resources. I have a passion in helping people. I enjoy seeing people grow and helping them along their way so they can reach their goals. Knowing that I was a part of their growth process gives me a sense of accomplishment.

Country

united states

City

orlando

Industry

human resources

Skill

bilingual, banking, customer service, team leadership, notary public, sales, public speaking, time management, powerpoint, finance, loans, financial planning, leadership, customer satisfaction

Experience

payroll administrator

colonial management group, lp

2020-5 - Present · 6 yrs 5 mos

human resources business support specialist

colonial management group, lp

2018-1 - Present · 8 yrs 9 mos

payroll account manager

adp

2016-11 - 2018-1 · 1 yr 3 mos

tax advisor

h&r block

2012-12 - 2014-4 · 1 yr 5 mos

* Conducted research on tax laws * Strategized with clients to minimize tax liability * Communicated with clients to explain tax issues * Prepared tax returns * Kept clients compliant with their tax obligations

member service representative iii

fairwinds credit union

2014-2 - 2016-11 · 2 yrs 10 mos

* Served as member advocate * Responsible for new accounts * Pre-screened members when it came to lending to see which product fit best to their needs. * Opened estate, trust, and other specialty accounts. * Trained new member service representatives as needed. * Accountable for employee scheduling * Maintained accurate records of each transaction and balanced work daily. * Cross-sold all services. * Informed existing and potential members about various services available. * Interacted well with co-workers and members to provide account and service information and resolve problems. * Resolved member problems received via the telephone & in person. Provided correspondence to members and vendors to provide efficient member service. * Maintained acceptable attendance/tardiness record and followed established work and break periods.