Asri Tiara

• Checking products based on keyword search and tagging as relevant, somewhat relevant, and irrelevant with reason. • Compile to skipped keywords such as broad keyword, prohibited keyword, item blank, item not found, and others. • Compile any disoriented issue to update the product knowledge.

• Screening the product by ensuring the details variation section. • Compile any disoriented issue and report to the regional team. • Checking the return and refund issue and summarizing the problem.

• Ensure the product review or ratings are clear of any rude or prohibited keyword. • Checking the precision annotation and elaborating the correct type value.

• Monitoring and tagging the live streaming to ensure the quality based on terms and conditions. • Compile data of seller violations such as fraud stream, duplicate, underage, severe, redirect to the external platform, and any violation cases. • Checking frontend to accelerate detection of violations, especially fraud stream then terminated or banned the session. • Checking the cover of the live stream, keyframe, and the prevalence video. • Create daily push notifications to sellers. • Ad-hoc: Handling seller complaints.

• Monitoring the quality of daily content to ensure sellers upload the product based on Shopee's SOP. • Clean up and quality control the content. • Various ad-hocs and projects such as blacklist items etc. • Checking spam variation, price manipulation, and foreign language. • Compile any wrong action and wrong category to take action on the massive banned or deleted product. • Responsible for any feedback and open to discussion with another team. • Develop and implement new strategies and operational workflow, to improve and increase sales, business ecosystem and content quality. • Enforce and review any cases according to the seller's request, to ensure daily business ecosystem. • Resolve high-priority emergency cases that may arise. • Compile and consolidate daily and weekly reports for regional updates.

• Screening onboarding/ offboarding seller by ensuring the shop is appropriate with the Star Seller standardization. • Screening product based on project (C2C/Cross Border/SIP).

• Checking goods and tagging suspicious counterfeit item, made or sold under another's brand name without the brand owner's authorization. • Compiling new price floor, product, brand, and link to the brand price information gathering. • Final checking the products that indicate spam.

• Excellent knowledge of products and categories. • Screening product content by ensuring the products are relevant to Shopee’s SOP and take action with compatible reason. • Monitoring and analyzing products and proposing some considered prohibited or illegal products.

• Compiling data based on customer surveys. • Analyzing data when the problem is solved after multiple contacts to improve services and products. • Reporting the result to provide the insight that leads to giving solutions and improvement of the system, process, or services.

• Checking incoming transfers to ensure the proof of payment and processing of the order to be issued. • Escalate to the related team if any special cases. • Managing account requests and changes. • Handling customer complaints and informing the terms and conditions. • Processing request refund and any related financial needs.

• Evaluate customer service (agent) on product knowledge, updated information and soft skill. • Reporting the most violations such as wrong information or action, inhibiting process (terms and conditions), and system constraints.

• Handling product inquiries from customers via inbound calls, email, live chat, or social media (multichannel and skills). • Handling customer complaints or any customer request. • Escalate to related team if any special cases. • Problem-solving and improving services for our customers by using hard skills and soft skills based on terms and conditions.

• Writing scripts and creating a storyboard to make the drama episodes of the project. • Survey the location to confirm permission and set the angle for best shoot. • Brainstorming with the related team, especially the host to support the overview script. • Compile a breakdown of the property and wardrobe with an effective and efficient rundown arrangement. • Engage and deliver the script to talents and help the talents explore the character. • Monitoring the shooting according to the script to achieve the appropriate goals. • Maintaining content, analysing the segmentation and report to the related team.

Awards: • 2016 – Bronze medal for the Women's Basketball Team on IPB Student Olympics • 2015 – Gold medal for the Women's Basketball Team on IPB Student Olympics