Hannah Taylor

Director of Digital Operations @ Interactive Strategies

About

I lead business operations at a digital agency, with a focus on turning data into smarter decisions around people, capacity, and growth.My work sits at the intersection of resource planning, financial performance, and delivery operations. I partner closely with leadership and project teams to ensure we are forecasting accurately, allocating strategically, and operating sustainably.Over the past several years, my focus has shifted from digital strategy execution to building the operational systems that make high-quality delivery scalable.What I specialize in:• Resource and capacity planning• Billability modeling and utilization management• Forecasting revenue and workload risk• Operational reporting and KPI development• Process design across project management and finance• Translating time tracking data into strategic insightI care deeply about building systems that reduce chaos, increase visibility, and empower teams to make better decisions. Strong operations aren’t about control, they’re about clarity.If you’re interested in agency operations, data-informed leadership, or scaling delivery teams sustainably, I’m always open to connecting.

Country

United States

City

Hampton Roads

Industry

Information Technology & Services

Skill

Revenue Forecasting, Capacity Planning, Financial Performance, Utilization Management, Scope Management, Client Services, Cross-functional Coordination, Cross-functional Team Leadership, Business Process, Management, Business Operations, Operational Strategy, Performance Management, Resource Planning, Artificial Intelligence (AI), Revenue Analysis, Business Process Improvement, Operations Management, SEO, Email Marketing

Experience

Director of Digital Operations

Interactive Strategies

2022-5 - Present · 4 yrs 5 mos

Washington, DC

• Own agency-wide resource planning and capacity forecasting across multimillion-dollar web and digital engagements • Develop and manage billability targets, utilization reporting, and performance dashboards to guide leadership decision-making • Lead monthly opportunity forecasting with project managers to assess risk, pipeline strength, and future workload allocation • Translate time tracking and financial data into actionable operational insights • Improve visibility into revenue pacing, delivery risk, and staffing needs through structured reporting systems • Partner with Finance and Executive Leadership to align operational planning with revenue goals • Optimize workflows in Teamwork to improve time tracking accuracy and forecasting reliability • Design scalable operational processes that support sustainable growth

Director of Production Services

Ironistic

2020-3 - 2022-5 · 2 yrs 3 mos

Alexandria, VA

Led company-wide service delivery and operational performance during a period of growth and diversification. • Owned operational planning, resource allocation, and workflow optimization across multiple service lines • Partnered with executive leadership to translate revenue goals into scalable team structures and delivery models • Built reporting frameworks to improve visibility into utilization, performance, and service health • Implemented automation and standardized processes to increase efficiency and reduce delivery risk • Designed and launched a formal Partner Program, expanding revenue channels and strengthening strategic alliances • Developed new service offerings and operational structures to support company growth initiatives • Institutionalized structured retrospectives and performance reviews to drive accountability and continuous improvement

Director of Integrated Marketing

Ironistic

2012-5 - 2020-3 · 7 yrs 11 mos

1199 North Fairfax Street, Alexandria, VA 22314

Creative development. Integrated marketing. Ongoing evolution.Founding team member responsible for building the operational foundation that supported long-term company growth. • Built and scaled operational infrastructure for marketing and service delivery teams, including workflows, documentation standards, and reporting systems • Developed structured onboarding programs and internal training systems to accelerate team performance and consistency • Led hiring and team development efforts to expand department capacity and capability • Oversaw planning and development of proprietary intranet and CRM systems to centralize operational data and improve visibility • Established KPIs and reporting frameworks to track performance and guide leadership decision-making • Managed complex client portfolios while aligning strategy, execution, and performance measurement

Project Manager

Americaneagle.com

2011-9 - 2012-5 · 9 mos

Managed website strategy and cross-functional delivery for multiple client engagements in a fast-paced agency environment. • Led project planning, scope management, and client communication across concurrent web initiatives • Coordinated design, development, and content teams to ensure on-time, on-budget delivery • Improved onboarding speed and operational efficiency through structured project workflows • Recognized for strong execution, organization, and ability to drive clarity across stakeholders