asif iqbal

customer service specialist

About

I am a well motivated,organised individual and always looking to improve my skills and knowledge within the customer services industry. I have a passion about providing a high level of service to my colleagues and customers. I would welcome any opportunities that would help me progress my career in a service orientated organisation where customer service is put first. I aim to start and finish whatever I begin, to the best and highest of standards. I have great communicational skills, both verbal and orall. I am a confident and competent individual, possessing the ability to work both individually, but also collectively as part of a team. My vast job experiences express my qualities and strengths as stated.

Country

united kingdom

City

sandwell

Industry

utilities

Skill

customer experience, call centers, process improvement, customer service, performance management, stakeholder management, business process improvement, project delivery

Experience

sales representative

safestyle uk

2007-1 - 2010-2 · 3 yrs 2 mos

* Building Customer/Client rapport. * Meeting Tight Deadlines and sales targets. * Location and identification of sales point. * Working individually and also as part of a dedicated team. * Working within a pressurised sales environment. * Knowledge of company products and services for to suite individual customer’s needs.

customer service representative

p.m.c.s

2010-11 - 2011-2 · 4 mos

* Receiving inbound phone calls. * Data entry of personal information on to a computer data base. * Dealing with customer queries. * Maintaining data protection of clients.

laboratory technician

severn trent labs

2010-5 - 2010-8 · 4 mos

* performing laboratory tests in order to produce reliable and precise data to support scientific investigations * following and ensuring strict safety procedures and safety checks * carrying out routine tasks accurately and following strict methodologies to carry out analyses * constructing, maintaining and operating standard laboratory equipment, for example centrifuges, titrates, pipetting machines and pH meters * ensuring the laboratory is well-stocked and resourced * recording and sometimes interpreting results to present to senior colleagues

customer service representative

capita

2006-9 - 2006-12 · 4 mos

* Analysis and data logging of EMA forms. * Accurate data entry. * Meeting tight deadlines. * Working individually but also as part of a team.

customer service specialist

city cabs taxis

2005-4 - 2006-8 · 1 yr 5 mos

* Taking telephone bookings. * Data entry of information on to a computer data base. * Responding to customer queries and questions with an accurate yet competent answer.

customer service specialist

severn trent water

2011-6 - Present · 15 yrs 4 mos

Education

coventry university

2001-1 - 2005-1 · 4 yrs 1 mo

Education/Qualifications : *(SEP/01) - (MAY/06): Coventry University: BSc Biological Sciences: 2 Year pass. *(SEP/99) - (JULY/01): President Kennedy School and Community College: 3 A Levels / grades A - C: Biology, Chemistry and Maths. *(SEP/94) - (JULY/99): President Kennedy School and Community College: 9 G.C.S.E.'s: grades A - C (including English, Mathematics and Science).